PressONE Service Desk
Home
Submit a Request
Check on a Request
Knowledge Books
PressONE Customer KnowledgeBase
Legacy Voice
BRIA
Internal and external rings for yeahlink
Mitel Stuff
BWAnywhere Screen Shots
Yealink
Home
→
PressONE Customer KnowledgeBase
PressONE Customer KnowledgeBase
The PressONE Knowledge Base is an easy place for customer to find answers to their problems and questions
1. Unity Software
1.1. Unity Desktop Software User Guide
1.2. Unity Reception Quick Guide
2. Call Recording
2.1. User Guide
2.2. Downloads
3. Polycom Business Media Phone User Guides
3.1. Polycom VVX 500 and 600
3.2. Polycom VVX 400 and 410
3.3. Polycom VVX 300 and 310
4. Software Downloads
4.1. Console Assistant 64bit
4.2. PressONE Hub
4.3. Call Recording - Live Monitor
4.4. BW Assistant Enterprise
4.5. PressOne Fax Software
4.6. TAPI - 64 and 32 Bit
5. Linksys SPA-941 & SPA-942
5.1. To Adjust Ring Volume
5.2. To Adjust Handset Volume
5.3. To Adjust Loudspeaker Volume
5.4. To Adjust Ring Tone
5.5. Disconnecting a Call
5.6. Receiving a Call
5.7. To Answer an Incoming Call:
5.8. To Answer a 2nd Call While on a Call:
5.9. To Return to the Original Caller
5.10. Making a Call
5.11. Dialing
5.12. To Redial the Last Number Called Using the Menu:
5.13. To Redial the Last Number Called Using Star Codes:
5.14. To Return a Call to the Last Caller
5.15. Abbreviated Dialing
5.16. To program an Abbreviated Dial Code
5.17. To modify an Abbreviated Dial Code
5.18. To use an Abbreviated Dial Code
5.19. Speed Dial
5.20. Using a Speed Dial:
5.21. To Access the Speed Dial Menu
5.22. Speed Dial Notes:
5.23. Anonymous Call Rejection
5.24. To enable Anonymous Call Rejection:
5.25. To disable Anonymous Call Rejection:
5.26. Authorization Code
5.27. To make a call with an Authorization Code
5.28. Billing Codes
5.29. To enter a billing code for a call using star codes:
5.30. Broadcast Paging
5.31. To make a Broadcast Page:
5.32. To receive a Broadcast Page:
5.33. Call Block (Selective Call Rejection)
5.34. To Access the Call Block Menu
5.35. Call Forward (All Calls)
5.36. To enable/modify Call Forwarding:
5.37. To enable/modify Call Forwarding from a remote location:
5.38. To disable Call Forwarding:
5.39. To disable Call Forwarding from a remote location:
5.40. Call Forward (Busy)
5.41. To enable/modify Call Forward (Busy)
5.42. To cancel Call Forward (Busy)
5.43. Call Forward (No Answer)
5.44. To enable/modify Call Forward (No Answer)
5.45. To cancel Call Forward (No Answer)
5.46. Call Forward (Out of Service)
5.47. To enable Call Forward (Out of Service)
5.48. To disable Call Forward (Out of Service)
5.49. Call Forward (Selective)
5.50. To access the Selective Call Forward Menu
5.51. Call Park (Multi-Line)
5.52. To Park a Call:
5.53. To Retrieve a Parked Call:
5.54. Call Waiting
5.55. To Answer a 2nd Call While on a Call:
5.56. To Return to the Original Caller
5.57. To temporarily cancel call waiting:
5.58. Call Waiting with ID Manager
5.59. Conferencing
5.60. To add a party to an existing call:
5.61. Directed Call Pickup
5.62. To pickup a Call from a Specific Extension:
5.63. Group Pickup
5.64. To Pickup a Call within your Pickup Group:
5.65. Group Speed Dial
5.66. To Dial a Group Speed Dial Number:
5.67. Hold
5.68. To place the current call on hold
5.69. To retrieve the held call:
5.70. Intercom (Receive Only)
5.71. Receiving an Intercom call:
5.72. Mute
5.73. To enable Mute:
5.74. To disable Mute:
5.75. Permanent Caller ID Block Release
5.76. To send your Caller ID for a call
5.77. Priority Call
5.78. To access the Priority Call Menu
5.79. Privacy Guard
5.80. To enable/disable Privacy Guard
5.81. To change the Privacy Guard Access Code
5.82. To verify the Privacy Guard Access Code
5.83. To Redial the Last Number Called Using the Menu:
5.84. To Redial the Last Number Called Using Star Codes:
5.85. Transfer
5.86. To transfer an active call:
5.87. Virtual Ring
5.88. Star Code Summary
6. TROUBLESHOOTING
6.1. Network connectivity troubleshooting
7. PressONE Shortcuts
7.1. Star Codes
8. Voice Mail User Guide
8.1. Accessing Your Voicemail
8.2. From Another Phone
8.3. From the Web Portal
8.4. From an Email Client
8.5. Voicemail Main Menu
8.6. Message Playback Options
8.7. Replying to a Message
8.8. Dialing the Originator
8.9. Forwarding a Message
8.10. Composing a New Message
8.11. Changing Your Voicemail Password
8.12. Recording Your Personal Greetings
8.13. Hearing Your Personal Greetings
8.14. Distribution Groups
8.15. Managing Personal Distribution Lists
8.16. Email Forwarding
8.17. Custom Operator Number
8.18. To Configure Your Custom Operator Number
8.19. Pager Notifications
9. IPBlue VTGO Soft Phone
9.1. Installing and Configuring VTGO-Lite Softphone
10. Cisco 7940/7960 User Manual
10.1. To change the Privacy Guard Access Code
10.2. To Adjust Display Contrast
10.3. To Adjust Ring Volume
10.4. To Adjust Handset Volume
10.5. To Adjust Ring Type
10.6. To Disconnect a Call:
10.7. Receiving a Call
10.8. To Answer an Incoming Call:
10.9. To Answer a 2nd Call While on a Call:
10.10. To Return to the Original Caller
10.11. To Make a Call:
10.12. To Dial:
10.13. To Redial the Last Number Called
10.14. To Return a Call to the Last Caller
10.15. Abbreviated Dialing
10.16. To program an Abbreviated Dial Code
10.17. To modify an Abbreviated Dial Code
10.18. To use an Abbreviated Dial Code
10.19. Anonymous Call Rejection
10.20. To disable Anonymous Call Rejection
10.21. Speed Dial
10.22. To Access the Speed Dial Menu
10.23. Speed Dial Notes:
10.24. Authorization Code
10.25. Billing Codes
10.26. To enter a billing code for a call using star codes:
10.27. To enter a billing code for a call using the menu:
10.28. Broadcast Paging
10.29. To make a Broadcast Page:
10.30. To receive a Broadcast Page:
10.31. Call Block (Selective Call Rejection)
10.32. To Access the Call Block Menu
10.33. Call Forward (All Calls)
10.34. To enable/modify Call Forwarding using the menu:
10.35. To enable/modify Call Forwarding using Star Codes:
10.36. To enable/modify Call Forwarding from a remote location
10.37. To disable Call Forwarding using the menu:
10.38. To disable Call Forwarding using Star Codes:
10.39. To disable Call Forwarding from a remote location:
10.40. To enable/modify Call Forward (Busy)
10.41. To cancel Call Forward (Busy)
10.42. Call Forward (Out of Service)
10.43. To enable Call Forward (Out of Service)
10.44. To disable Call Forward (Out of Service)
10.45. Call Forward (Selective)
10.46. To access the Selective Call Forward Menu
10.47. Call Park (Multi-Line)
10.48. To Park a Call:
10.49. To Retrieve a Parked Call:
10.50. Billing Codes
10.51. To enter a billing code for a call using star codes:
10.52. To enter a billing code for a call using the menu:
10.53. Broadcast Paging
10.54. To make a Broadcast Page:
10.55. To receive a Broadcast Page:
10.56. Call Block (Selective Call Rejection)
10.57. To Access the Call Block Menu
10.58. Call Forward (All Calls)
10.59. To enable/modify Call Forwarding using the menu:
10.60. To enable/modify Call Forwarding using Star Codes:
10.61. To enable/modify Call Forwarding from a remote location:
10.62. To disable Call Forwarding using the menu:
10.63. To disable Call Forwarding using Star Codes:
10.64. To disable Call Forwarding from a remote location:
10.65. Call Forward (Busy)
10.66. To enable/modify Call Forward (Busy)
10.67. To cancel Call Forward (Busy)
10.68. Call Forward (No Answer)
10.69. To enable/modify Call Forward (No Answer)
10.70. To cancel Call Forward (No Answer)
10.71. Call Forward (Out of Service)
10.72. To enable Call Forward (Out of Service)
10.73. To disable Call Forward (Out of Service)
10.74. Call Forward (Selective)
10.75. To access the Selective Call Forward Menu
10.76. Call Park (Multi-Line)
10.77. To Park a Call:
10.78. To Retrieve a Parked Call:
10.79. Call Waiting
10.80. To Answer a 2nd Call While on a Call:
10.81. To Return to the Original Caller
10.82. To temporarily cancel call waiting:
10.83. Call Waiting with ID Manager
10.84. Conferencing
10.85. To add a party to an existing call:
10.86. Direct Extension Assignment
10.87. To temporarily assign your number and profile to a phone:
10.88. To reassign the original telephone number to the guest phone:
10.89. To reassign your own number and profile back to your own phone:
10.90. Directed Call Pickup
10.91. To pickup a call using the menus
10.92. To pickup a call using Star Codes
10.93. Do Not Disturb
10.94. To enable Do Not Disturb:
10.95. To disable Do Not Disturb:
10.96. Group Pickup
10.97. To Pickup a Call from another phone using the menu:
10.98. Group Speed Dial
10.99. To Dial a Group Speed Dial Number:
10.100. Hold
10.101. To place the current call on hold:
10.102. To retrieve the held call:
10.103. Intercom
10.104. To initiate an Intercom call:
10.105. Receiving an Intercom call:
10.106. Mute
10.107. To enable Mute:
10.108. To disable Mute:
10.109. Night
10.110. One-Touch Transfer
10.111. Permanent Caller ID Block Release
10.112. To send your Caller ID for a call
10.113. Priority Call
10.114. To access the Priority Call Menu
10.115. Privacy Guard
10.116. To enable/disable Privacy Guard
10.117. To verify the Privacy Guard Access Code
10.118. Queues
10.119. To Log Into a Queue
10.120. To Answer a Queue Call
10.121. To Log Out of a Queue
10.122. Re-dial
10.123. Transfer
10.124. To transfer an active call
10.125. Virtual Ring
10.126. Voice Mail
10.127. To access your voice mail:
10.128. Star Code Summary
11. Cisco 7905 & Cisco 7912
11.1. Adjusting the Phone
11.2. To Adjust Ring Volume
11.3. To Adjust Handset Volume
11.4. To Adjust the Monitor Speaker Volume
11.5. To Adjust Ring Type
11.6. Disconnecting a Call
11.7. Receiving a Call
11.8. To Answer an Incoming Call:
11.9. To Answer a 2nd Call:
11.10. To Toggle Between Active Calls
11.11. Making a Call
11.12. Dialing
11.13. To Redial the Last Number Called
11.14. To Return a Call to the Last Caller
11.15. Abbreviated Dialing
11.16. To program an Abbreviated Dial Code
11.17. To modify an Abbreviated Dial Code
11.18. To use an Abbreviated Dial Code
11.19. Anonymous Call Rejection
11.20. To enable Anonymous Call Rejection
11.21. To disable Anonymous Call Rejection
11.22. Speed Dial
11.23. To Use a Speed Dial
11.24. Authorization Code
11.25. To make a call with an Authorization Code
11.26. Broadcast Paging
11.27. To make a Broadcast Page:
11.28. To receive a Broadcast Page:
11.29. Call Block (Selective Call Rejection)
11.30. To Access the Call Block Menu
11.31. Call Forward (All Calls)
11.32. To enable/modify Call Forwarding using the menu:
11.33. To enable/modify Call Forwarding using Star Codes:
11.34. To enable/modify Call Forwarding from a remote location:
11.35. To disable Call Forwarding using the menu:
11.36. To disable Call Forwarding using Star Codes:
11.37. To disable Call Forwarding from a remote location:
11.38. Call Forward (Busy)
11.39. To enable/modify Call Forward (Busy)
11.40. To cancel Call Forward (Busy)
11.41. Call Forward (No Answer)
11.42. To enable/modify Call Forward (No Answer)
11.43. To cancel Call Forward (No Answer)
11.44. Call Forward (Out of Service)
11.45. To enable Call Forward (Out of Service)
11.46. To disable Call Forward (Out of Service)
11.47. Call Forward (Selective)
11.48. To access the Selective Call Forward Menu
11.49. Call Park (Multi-Line)
11.50. To Park a Call:
11.51. To Retrieve a Parked Call:
11.52. Call Waiting
11.53. To Answer a 2nd Call:
11.54. To Toggle Between Active Calls
11.55. To temporarily cancel call waiting:
11.56. Call Waiting with ID Manager
11.57. Conferencing
11.58. To add a party to an existing call:
11.59. Direct Extension Assignment
11.60. To temporarily assign your number and profile to a phone:
11.61. To reassign the original telephone number to the original phone:
11.62. To reassign your own number and profile back to your own phone
11.63. Directed Call Pickup
11.64. To pickup a call using the menus
11.65. To pickup a call using Star Codes
11.66. Do Not Disturb
11.67. To enable Do Not Disturb:
11.68. To disable Do Not Disturb:
11.69. Group Pickup
11.70. To Pickup a Call from another phone using the menu:
11.71. To Pickup a Call from another phone using Star Codes:
11.72. Group Speed Dial
11.73. To Dial a Group Speed Dial Number:
11.74. Hold
11.75. To place the current call on hold:
11.76. To retrieve the held call:
11.77. Intercom (Receive Only)
11.78. Receiving an Intercom call:
11.79. Mute
11.80. To Listen In Without Being Heard
11.81. To Return to a Normal 2-Way Call
11.82. Permanent Caller ID Block Release
11.83. To send your Caller ID for a call
11.84. Priority Call
11.85. To access the Priority Call Menu
11.86. Privacy Guard
11.87. To enable/disable Privacy Guard
11.88. To change the Privacy Guard Access Code
11.89. To verify the Privacy Guard Access Code
11.90. Transfer
11.91. To transfer an active call:
11.92. Star Code Summary
12. Polycom IP 6000
12.1. Configuring a Polycom IP 6000
13. Polycom IP300 Series Through IP600 Series
13.1. Setting the TFTP Address in a Polycom IP30x-IP60x
14. Web Portal User Guide
14.1. Logging Into the Web Portal
14.2. Logging Out of the Web Portal
14.3. Configuring the Web Portal
14.4. Directories
14.5. Creating a Personal Contact
14.6. Uploading Contacts from Outlook
14.7. Navigating Contacts
14.8. To Sort Contacts:
14.9. To Browse Contacts
14.10. To Search Contacts
14.11. Deleting a Personal Contact
14.12. Modifying a Personal Contact
14.13. Click-to-Dial a Contact
14.14. Conferencing in a Contact
14.15. Voicemail
14.16. Configuring Voicemail Paging Notification
14.17. To Configure Voicemail Paging:
14.18. Managing Voicemail Distribution Groups
14.19. To Create a New Personal Group:
14.20. To Edit an Existing Personal Group:
14.21. To Delete an Existing Personal Group:
14.22. Changing Your Voicemail Password
14.23. Configuring Email Forwarding
14.24. To Enable Email Forwarding:
14.25. Configuring Voicemail Playback Order
14.26. Conferencing
14.27. Managing Meet-Me Conference Reservations
14.28. To Schedule A New Reservation
14.29. To Modify an Existing Reservation:
14.30. To Cancel an Existing Reservation:
14.31. Joining a Meet-Me Conference
14.32. Adding Parties to a Meet-Me Conference
14.33. Managing a Meet-Me Conference
14.34. To Manage a Meet-Me Conference using the Phone:
14.35. To Manage a Meet-Me Conference using the GUI:
14.36. Call Management
14.37. Navigating Call Log Entries
14.38. To Sort Call Log Entries:
14.39. To Browse Call Log Entries:
14.40. Exporting Call Log Entries
14.41. To Export Call Log Entries
14.42. Find-Me
14.43. To Define a Find-Me Profile
14.44. Call Treatments
14.45. To Define the Default Call Treatment:
14.46. To Define a Custom Call Screening Treatment:
14.47. Configuring your Out of Service Forwarding Number
14.48. Configuring Call Treatment Delay
14.49. Speed Dials
14.50. To Create a New Speed Dial Button:
14.51. To Modify an Existing Speed Dial Button:
14.52. To Delete an Existing Speed Dial Button:
14.53. Options
14.54. Reassigning Your Telephone Number and Profile to a New Phone
14.55. Changing Your Phone Password
14.56. Changing Your Meet-Me Notification Type
14.57. Installing the TAPI Module
14.58. Voice Assistant
14.59. Launching the Voice Assistant
14.60. To Launch Voice Assistant Automatically:
14.61. To Launch Voice Assistant Manually:
14.62. Managing Incoming Calls
14.63. Managing an Incoming Call:
14.64. Managing an Active Call
14.65. Using Pickup
14.66. Retrieving Voicemail
14.67. Do Not Disturb
14.68. Call Forwarding
14.69. Managing the Call Later List
14.70. Managing the Forward List
15. 9. Phone Basics
15.1. Setting the TFTP Address in your Cisco IP Phone 7960/7940
15.2. Setting TFTP address in your Cisco IP Phone 7961/7941
15.3. Converting Cisco 7960/40 IP Phone from DHCP to Static IP
15.4. Converting Cisco 7961/41 IP Phone from DHCP to Static IP
15.5. Converting Cisco 7960/40 IP Phone from Static to DCHP
15.6. Converting Cisco 7961/41 IP Phone from Static to DCHP
15.7. Placing calls on your Cisco 7960/40 Series IP Phone
15.8. Quick Guide for Cisco 7940/60 IP Phone
15.9. Quick Guide for Cisco 7905/12 IP Phone
15.10. Setting up your Phone at a remote location 7940/7960
16. Console Assistant
16.1. Logging in to Console Assistant
16.2. Answering Incoming Calls
16.3. To Answer an Incoming Call:
16.4. To Place an Incoming Call Immediately on Hold:
16.5. To Redirect an Incoming Call:
16.6. Making a New Call
16.7. Managing an Active Call
16.8. To Place the Call on Hold:
16.9. To Disconnect the Call:
16.10. To Transfer the Call to Another Number:
16.11. To Conference in a 3rd-Party:
16.12. To Park the Call:
16.13. To Add the Caller to the Virtual Ring List
16.14. Do Not Disturb
16.15. To Pickup A Call From Another Phone:
16.16. Redial
16.17. Show Lines
16.18. Notes
16.19. Monitoring Phones
16.20. To Add a Phone to the Phones Panel:
16.21. To Remove a Phone from the Phones Panel:
16.22. To Sort the Phones Panel:
16.23. To Transfer an Active Call Using the Phones Panel:
16.24. To Camp a Call onto a Busy Phone:
16.25. To Get Details About a Phone:
16.26. To Prioritize Phones:
16.27. Other Phone Panel Options:
16.28. Directory
16.29. To Dial a Contact:
16.30. To Sort the Directory:
16.31. To Search for a Contact:
16.32. To View Details for a Contact:
16.33. To Change/Update Details for a Contact:
16.34. Voicemail/Logs
16.35. To Add a Phone to the VM/Logs Panel:
16.36. To Review an Individual’s Voicemail or Call Logs:
16.37. QuickDial
16.38. To Add a Quick Dial:
16.39. To Dial a Quick Dial:
16.40. To Edit a Quick Dial:
17. Music On Hold
17.1. Music On Hold Options
18. M6 Admin
18.1. M6 Admin Installation Instructions
PressONE Customer KnowledgeBase: Printer Friendly Version
Help Desk Software
by HelpSpot