Home → PressONE Customer KnowledgeBase → Web Portal User Guide → Managing an Incoming Call:
• Click Answer the Call to answer the call. With an IP Phone, your phone will go off-hook in speakerphone mode and you will be connected to the calling party.
• Click Answer & Control the Call to answer the call and launch the Voice Assistant to manage the call. With an IP Phone, your phone will go off-hook in speakerphone mode and you will be connected to the calling party. With the
• Voice Assistant, you can manage the active call.
• Click Send to Voice Mail to forward the incoming call to your voicemail account.
• Click Ignore the Call to close the screen-pop window and prevent the caller from reaching your voicemail account. The caller will hear ring-tone until they hang up.
• Click Hold the Call to answer the call and place them on hold. The caller will hear "Please hold. Your call will be answered shortly" followed by music. To resume the held call, retrieve the held call using the standard procedure for held calls on your phone or press the Resume This Call button on the Voice Assistant.
• Click Call Later to send the caller to your voicemail account and add the caller to your Call Later List. Configure the reminder by entering the caller's name, telephone number and the number of minutes in which you wish to be reminded and click OK. When using this option, the caller will hear your Do Not Disturb voicemail greeting when they are forwarded to voicemail.
• Click Redirect the Call to forward the caller to one of the destinations on your Call Forward List. Note: You must pre-configure your Call Forward List in order to use this capability. See Configuring Your Call Forward List.