Home → PressONE Customer KnowledgeBase → Console Assistant → Making a New Call
• Click the Make a New Call button
• Select the line to use for the outgoing call
• Select the destination from the drop-down menu or enter a telephone number or extension number. When dialing an external number, it is not necessary to use the Outside Access Digit.
• Select the type of call to make:
• Regular call - Dials the recipient
• Intercom call - Initiates an intercom call to the recipient. If the recipient's phone is intercom-capable, it will notify the recipient of the incoming intercom with a beep and place their phone into speakerphone mode. If the recipient's phone is not intercom-capable, it will dial the recipient as a regular call. Note that intercom calls placed to external numbers will be treated as regular calls.
• This call is urgent - The recipient will be alerted of the urgency of this call with a unique ring tone/cadence. The recipient's call log will reflect the call as urgent. If voicemail answers, any voicemail message left will be marked urgent. Note that urgent calls placed to external numbers will be treated as regular calls.
• Don't show Caller ID - Dials the recipient without sending your Caller ID information to the recipient.
• Click OK