HomePressONE Customer KnowledgeBase9. Phone BasicsSetting up your Phone at a remote location 7940/7960

14.10. Setting up your Phone at a remote location 7940/7960

Setting Up your Pressone Phone at a Remote Location

 

 

Support of home users.

One of the benefits of PressONE's Hosted IP-PBX solution is that you can take your phone virtually anywhere and be connected to your organization's telephone network. There are, however, a few things that you need to be aware of when connecting to a network that is not managed by PressONE. This guide will instruct users connect their phones to home network.

***NOTE***
Because not every home network is set up the same way, please use this guide with caution and contact your Network Admin if you have any question about the way your home router is set up. PressONE will not be responsible for any configuration changes or hardware errors that occur when using this guide.

Things that you will need:

1.       An internet connection

2.       Broadband Router with switch/LAN Ports (can be found at any electronics store)

3.       Your Phone and power brick

4.       Ethernet cables

 

 

The first thing that you need to do is connect all the wires. 

1.        Connecting to the router to the modem. 

a.       Normally, the modem is what the ISP provides you.  Sometimes, however, the ISP provides a modem+router in one device.  If that is the case you will not need an additional router. Verizon FIOS is an example of such a service.

Please let your customer service representative know what type of Service Type you have, if you encounter any issues.

b.      If you have a Cable modem, it is likely that you just have a modem and therefore require the use of a router.  Take the Ethernet cable supplied with the router or the modem and plug one end into the Ethernet jack on the modem and the other to the “WAN” or INTERNET port on your router. 

2.       Connecting your phone to the Router.

a.       On the back of your cisco IP phone, you will see two Ethernet ports.  One states “10/100 PC” and the other states “10/100 SW”. 

b.      Take another Ethernet cable and plug in one side to one of the four ports on your router’s LAN ports. These four ports are known as switch ports.  Plug the other side of the Ethernet cable into the 10/100 SW port on the back of the phone.

c.       If you have a PC as well that you would like to connect, you may either plug the Ethernet cable from your computer  to the 10/100 PC port on the back of the phone or, plug it directly into one of the four ports on the back of the router, like you did with the phone.

3.       Plug in the power source.

The first step that you need to do after plugging in the phone  is verify that your phone is setup to get an IP Address from your Router.  Follow the steps below if you have a 7940 or 7960.

1.       Press the Settings Button on your Phone

2.       Using the blue scroll button, press the down arrow until Option #3, "Network Configuration" or press the number 3 on your dial pad, and press the "Select" Softkey.

3.       Using the blue scroll button, press the down arrow until Option #30, "DHCP Enabled" or press the 30 on your dial pad.

4.       Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".

5.       Once you have unlocked the phone a "YES" softkey will appear. Press the YES Softkey.

6.       Scroll down to Option #32, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.

7.       Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.

8.       Press the EDIT softkey and enter in 207*34*32*100

9.       Press the Validate softkey.

10.   Press the Save softkey.

11.   Press the Cancel softkey.

12.   Press the Save softkey

13.   At the bottom of the screen you should see "All changes Saved"

 

 

Follow the steps below if you have a 7941, 7961, 7970, or 7971

1.       Press the Settings Button on your Phone

2.       Using the blue scroll button, press the down arrow until Option #2, "Network Configuration" or press the number 2 on your dial pad, and press the "Select" Softkey.

3.       Using the blue scroll button, press the down arrow until Option #22, "DHCP Enabled" or press the 22on your dial pad.

4.       Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".

5.       Once you have unlocked the phone a "YES" softkey will appear. Press the YES Softkey.

6.       Scroll down to Option #24, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.

7.       Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.

8.       Press the EDIT softkey and enter in 207*34*32*100

9.       Press the Validate softkey.

10.   Press the Save softkey.

11.   Press the Cancel softkey.

12.   Press the Save softkey

13.   At the bottom of the screen you should see "All changes Saved"

 

Once these steps have been completed your phone should register with the network and log in.

Other considerations: 

If your router has an SPI (Stateful Packet Inspection) firewall feature, make sure it is disabled.

If you have any issues with one way audio or connectivity issues, please make sure that you allow all traffice from your network to ours on IP Address 207.34.32.100.  This would normally be entered in your firewall rules section of your router or firewall.

 

If you have any questions or comments, please call 718-360-1234, option 2 or email helpdesk@pressone.net

 

 

 

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