Home → PressONE Customer KnowledgeBase → Web Portal User Guide → Configuring Voicemail Playback Order
• Click the Voice Mail tab
• Click the Options tab
• Check the Listen Newest Messages First checkbox to hear newer messages before older messages.
• Check the Priority Messages First checkbox to hear urgent messages before lower priority messages.
• Check the Unheard Messages First checkbox to hear new messages before messages that you have already heard.
• Click Submit