Home → PressONE Customer KnowledgeBase → Web Portal User Guide → To Define a Custom Call Screening Treatment:
• Click the Call Management tab
• Click the Call Treatment tab
• Click Add
• In the Name field, enter a name for the call screening treatment.
• In the Incoming Number field, enter the telephone number for the caller from which calls should be screened.
• If desired, configure up to three different actions for calls received from the caller at different times. Do this by selecting the Time of Day Action used during the period and defining the day-of-week/time-of-day period the action is active.
• Using the Default Action drop-down menu, select an action for calls received from the caller during any periods of time that aren't covered by Action 1, Action 2 or Action 3.
• Click Save