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PressONE Customer KnowledgeBase

The PressONE Knowledge Base is an easy place for customer to find answers to their problems and questions

1. Call Recording

1.1. User Guide

1.2. Downloads

2. Polycom Business Media Phone User Guides

2.1. Polycom VVX 500 and 600

2.2. Polycom VVX 400 and 410

2.3. Polycom VVX 300 and 310

Video Quick Guide for the Polycom 300 and 310 

 

3. Software Downloads

3.1. Console Assistant 64bit

Please download the file attached.

Unzip/Extract the file.

Double click  Setup to install the application.

 

3.2. PressONE Hub

mobile apps:

https://play.google.com/store/apps/details?id=com.broadsoft.ucone2015.android&hl=en

https://itunes.apple.com/us/app/uc-one-2015/id870855870?mt=8

3.3. Call Recording - Live Monitor

3.4. BW Assistant Enterprise

Click this link for your Outlook Toolbar, and Internet Explorer/Firefox toolbar:

http://bwapps.pressone.net/p1apps/BWAE_R17-SP4-MB21_v17-4-96-1.zip

 

Updated Link - 04/21/15:

http://bwapps.pressone.net/p1apps/BW_Assistant_Enterprise_17_4_100_17_4_100_1.exe

 

 

3.5. PressOne Fax Software

Please contact support for your Internet FAX phone number and Internet FAX user authentication information needed to configure the Internet FAX client software:

There are two versions of the Internet FAX client software one for 32 bit Windows and one for 64 bit Windows. If you do not know what Windows version, you are running, right-click "My Computer" and select "Properties". On the "General" tab, you will see "SYSTEM:" and your version will be shown.

 

IMPORTANT NOTICE: 2/1/2011

If you should encounter a security warning, it is a known false positive currently being worked by Microsoft, it is ok to continue downloading the software.

 

Here is the Internet FAX Client Installation Software Download Link for 32 bit Windows (XP, Vista):

Click the download below named InternetFaxV7.6.zip

 

 Here is the Internet FAX Client Installation Software Download Link for 64 bit Windows (XP, Vista):

Click the download below named InternetFax-64bit.zip

 

IMPORTANT NOTICE: You must be logged in as an Administrator on your windows system to install and use the Internet FAX software.

 

To install the software:

 

1)     Unzip the file to a temporary directory of your choosing.

2)     Change to the temporary directory.

3)     Run the "setup.exe" file and follow the prompts.

4)     Once the "pdmon" icon shows up on the system tray, right click it and select the "show" menu option.

 

 5)     The "Fax File Cabinet" window will appear on your desktop.

 

6)     Select the last icon at the right end of the toolbar in the "Fax File Cabinet" window.

7)     Enter your user information into the "Settings" dialog that appears, then click the "Save" button.

  

 

To send a FAX simply print a document to the "InternetFax" printer that is now in your drop down list of printers.

Inbound FAX's are sent to your e-mail address.

 

Always check your junk folder for any fax to email that you believe has not been received.  Additionally you may ask your ISP to white list efax@commxinc.com to be sure they do not inadvertently block faxes.

3.6. TAPI - 64 and 32 Bit

Downloads for TAPI application for Computer Telephony integration

4. Linksys SPA-941 & SPA-942

4.1. To Adjust Ring Volume

• With the handset in the cradle and the loudspeaker off, use the Volume Up/Down buttons to adjust the volume
• Press the Save softkey

4.2. To Adjust Handset Volume

• Remove the handset from the cradle
• Use the Volume Up/Down buttons to adjust the volume
• Press the Save softkey
• Replace the handset

4.3. To Adjust Loudspeaker Volume

• Press the Loudspeaker button
• Use the Volume Up/Down buttons to adjust the volume
• Press the Save softkey
• Press the Loudspeaker button again

4.4. To Adjust Ring Tone

• Press the info button
• Use the Up/Down Navigation buttons, to select Ring Tone
• Press the Select softkey
• Use the Up/Down Navigation buttons to select the line appearance whose ring type to change
• Press the Change softkey
• Use the Up/Down buttons to select a ring tone
• Press the Play softkey to hear a ring tone without selecting it
• Press the Select softkey to select the new ring tone
• Press the info button to exit the menus

4.5. Disconnecting a Call

To Disconnect a Call:
• Replace the handset on the cradle -or-
• Press the Loudspeaker button (if using the Loudspeaker or a headset)

4.6. Receiving a Call

The Linksys SPA-941/SPA-942 IP Phone has distinctive rings for incoming calls:
• Internal Calls - one ring
• External Calls - two rings
• Distinctive Ring - If configured by the Service Provider, you can have 3 numbers with different rings. You can distinguish between callers by having them call a specific number. These calls ring on the primary line appearance.
• Priority Ring - Identifies "priority callers" with a different ring pattern. See Priority Call.

4.7. To Answer an Incoming Call:

• Using the handset:
• Lift the handset
• Using the loudspeaker:
• Press the flashing line button -or-
• Press the Loudspeaker button
• Using the headset (when configured):
• Press the Loudspeaker

4.8. To Answer a 2nd Call While on a Call:

• Press the blinking red line key for the new call. The original caller will be placed on hold while you are connected to the 2nd caller.

4.9. To Return to the Original Caller

• Press the blinking red line key for the held call

4.10. Making a Call

To Make a Call:
• Using the Handset:
• Lift the handset
• Dial the desired number
• Press the Dial softkey
• Using the Speakerphone:
• Press the Loudspeaker button
• Dial the desired number
• Press the Dial softkey
• Using On-Hook Dialing:
• Dial the desired number
• Lift the handset (or press Loudspeaker for hands-free)

4.11. Dialing

To Dial:
• An internal extension - Dial the 3, 4, 5 or 6-digit extension
• A local call - Dial the Outside Access Digit + the number
• Long distance - Dial the Outside Access Digit + 1 + the number
• International - Dial the Outside Access Digit + 011 + Country Code + City Code + Number

4.12. To Redial the Last Number Called Using the Menu:

• Press the Redial softkey
• Use the Up/Down buttons to select the number to redial
• Press the Dial softkey

4.13. To Redial the Last Number Called Using Star Codes:

• Lift the handset, dial *07 and press the Dial softkey

4.14. To Return a Call to the Last Caller

• Lift the handset, dial *69 and press the Dial softkey
• Verify the number and press 1 to return the call
• Wait for the called party to answer
Note: If your phone has Toll Restrictions, you will not be able to return restricted calls.

4.15. Abbreviated Dialing

Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes.

4.16. To program an Abbreviated Dial Code

• Lift the handset, dial 75* and press the Dial softkey
• Follow the voice prompts

4.17. To modify an Abbreviated Dial Code

• Lift the handset , dial 75* and press the Dial softkey
• Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code

4.18. To use an Abbreviated Dial Code

• Lift the handset, dial *3 and press the Dial softkey
• At the secondary dial tone, enter the desired 2-digit speed dial code

4.19. Speed Dial

Speed dial lets you create speed dials for rapid dialing. Speed dials can be assigned to one or more of the Speed Dial digits (i.e., 1 through 9).

4.20. Using a Speed Dial:

• Lift the handset
• Press the Speed Dial digit (i.e., 1-9) followed by *
• Press the Dial softkey

4.21. To Access the Speed Dial Menu

• Lift the handset, dial 74* and follow the voice prompts.

4.22. Speed Dial Notes:

• To modify a Speed Dial button, follow the instructions to program a new Speed Dial button using the same Speed Dial button.
• To delete a Speed Dial button, follow the instructions to program a new Speed Dial button. Instead of entering a new telephone number, press # to enter an empty phone number.
• When entering an external Speed Dial Number, include the Outside Access Digit.

4.23. Anonymous Call Rejection

Anonymous Call Rejection prevents inbound calls from callers who block the display of their Caller ID information.

4.24. To enable Anonymous Call Rejection:

• Lift the handset, dial *77 and press the Dial softkey
• Listen for the busy signal and hang up

4.25. To disable Anonymous Call Rejection:

• Lift the handset, dial *87 and press the Dial softkey
• Listen for the busy signal and hang up

4.26. Authorization Code

Authorization codes enable you to override any call restrictions on the phone when you place a call.

4.27. To make a call with an Authorization Code

• Lift the handset
• Dial the Outside Access Digit + # +Authorization Code
• At the secondary dial tone, dial the phone number

4.28. Billing Codes

Billing Codes enable you to track calls by associating a billing code with each call.

4.29. To enter a billing code for a call using star codes:

• Press the Hold button to place the current call on hold
• Press an available line appearance to start a new call
• Dial *02 + Billing code + #
• The system will assign the billing code to the call and reconnect you to your original call.
If you enter multiple billing codes during a call, only the last billing code will be recorded

4.30. Broadcast Paging

Broadcast Paging broadcasts an announcement to all members of your paging group.

4.31. To make a Broadcast Page:

• Lift the handset, dial the broadcast paging number and press the Dial softkey
• After the tone, make your announcement
• Hang up

4.32. To receive a Broadcast Page:

• Your phone will play a warning tone to alert you of an incoming announcement
• The announcement will be played through your speaker.
• Note: Your phone must be idle to receive a Broadcast Page.

4.33. Call Block (Selective Call Rejection)

With Call Block you can program your phone to decline calls from certain people. The Call Block Menu provides step-by-step instructions on enabling/disabling the feature and managing the Call Block List.

4.34. To Access the Call Block Menu

• Lift the handset, dial *60 and follow the voice prompts
Note: When entering an external telephone number to the Call Block List, enter the 10-digit number. Do not include the Outside Access Digit.

4.35. Call Forward (All Calls)

Call Forward (All Calls) lets you forward incoming calls to another number.

4.36. To enable/modify Call Forwarding:

• Lift the handset, dial 72* and press the Dial softkey
• Enter the phone number for the forwarding destination followed by #. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

4.37. To enable/modify Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding specified by your Service Provider.
• Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company's complete main telephone number + * + your extension number + #.
• Enter your telephone password + #
• Enter the new forwarding number + #. For external numbers use the Outside Access Digit, usually 9.
• After hearing the verification, hang up

4.38. To disable Call Forwarding:

• Lift the handset, dial 73* and press the Dial softkey
• After hearing the verification, hang up

4.39. To disable Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding (provided by your Administrator)
• Enter your complete telephone number + #
• Enter your telephone password + #
• Press ##
• After hearing the verification, hang up

4.40. Call Forward (Busy)

Call Forward (Busy) forwards calls to another number when you are already on a call.

4.41. To enable/modify Call Forward (Busy)

• Lift the handset, dial 76* and press the Dial softkey
• Enter the extension or phone number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

4.42. To cancel Call Forward (Busy)

• Lift the handset, dial 77* and press the Dial softkey
• Hang up

4.43. Call Forward (No Answer)

Call Forward (No Answer) lets you forward calls to another number when you don't answer.

4.44. To enable/modify Call Forward (No Answer)

• Lift the handset, dial 78* and press the Dial softkey
• Enter the extension or number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

4.45. To cancel Call Forward (No Answer)

• Lift the handset, dial 79* and press the Dial softkey
• Hang up

4.46. Call Forward (Out of Service)

Call Forward (Out of Service) automatically forwards calls to another location when your business phone goes out of service. The
forwarding destination for Call Forward (Out of Service) is configured through the web portal or by your service provider.

4.47. To enable Call Forward (Out of Service)

• Lift the handset, dial 70* and press the Dial softkey
• Press # to confirm followed by 2 to exit
• Hang up

4.48. To disable Call Forward (Out of Service)

• Lift the handset, dial 71* and press the Dial softkey
• Hang up

4.49. Call Forward (Selective)

Selective Call Forward lets you forward calls from certain callers. The Selective Call Forward Menu provides step-by-step instructions on enabling/disabling the feature, changing the forwarding number and managing the Call Forward List.

4.50. To access the Selective Call Forward Menu

• Lift the handset, dial *63 and press the Dial softkey
• Follow the voice prompts
Note: When entering an external Forwarding Number, include the Outside Access Digit. When entering an external telephone number to the Call Forward List, enter the 10-digit number. Do not include the Outside Access Digit.

4.51. Call Park (Multi-Line)

Call Park (Multi-Line) allows you to park one or more calls and then pick up these calls from any phone.

4.52. To Park a Call:

• Tell the caller that you will be placing them on hold
• Press the Xfer softkey
• Enter *11 and press the Dial softkey
• The system parks the call at a Call Park extension. The system announces the Call Park Extension and displays it on the telephone display
• Hang up

4.53. To Retrieve a Parked Call:

• Lift the handset , dial the Call Park Extension of the call you wish to retrieve and press the Dial softkey

4.54. Call Waiting

Lets you put one call on hold while you answer a second call. You may then alternate between the two calls.

4.55. To Answer a 2nd Call While on a Call:

• Press the blinking red line key for the new call. The original caller will be placed on hold while you are connected to the 2nd caller.

4.56. To Return to the Original Caller

• Press the blinking red line key for the held call

4.57. To temporarily cancel call waiting:

• Lift the handset and dial *70
• Dial the desired number

4.58. Call Waiting with ID Manager

Call Waiting with ID Manager allows you to handle call waiting calls without interrupting an existing call.
When a call waiting call arrives, you can:
• Put the existing call on hold and answer the new call.
• Press 1 to send the new call waiting call to voicemail.
• Press 2 to send a "Please Hold. Your call will be answered shortly" announcement to the new caller.
• Press 3 to send a "Not Available. Please try your call again later" announcement to the new caller.
Call Waiting with ID Manager is only available for call waiting calls that arrive on the same line. If you have appearances of multiple phone numbers on your phone, calls arriving on different numbers will not have this capability.

4.59. Conferencing

Conferencing lets you join multiple parties together on a single call. The maximum number of parties is determined by your service provider.

4.60. To add a party to an existing call:

• Press the Conf softkey to place the existing call on Hold and provide dial tone
• Dial the extension or number that you would like to add and press the Dial softkey. Be sure to include the Outside Access Digit for external calls.
• After the party answers, press the Conf softkey to join the parties.
• Repeat these steps to add new parties.
If you initiate a conference call and then hang up, the other parties may be able to continue
the call after you disconnect. Contact your service provider to determine their configuration.
For information about Meet-Me Conferencing, see the Meet-Me conferencing Quick Reference Card.

4.61. Directed Call Pickup

Directed Call Pickup lets you answer a specific phone within your Directed Call Pickup Group.

4.62. To pickup a Call from a Specific Extension:

• Lift the handset, dial *12 and press the Dial softkey
• At the dial tone, dial the extension you want to answer. The extension must be within one of your Directed Call Pickup Groups.

4.63. Group Pickup

Group Pickup allows you to answer another phone within your Call Pickup Group.

4.64. To Pickup a Call within your Pickup Group:

• Lift the handset; dial *06 and press the Dial softkey
Note: If multiple inbound calls are ringing, the call that has been ringing the longest will be answered.

4.65. Group Speed Dial

Group Speed Dial provides up to 1000 extensions that are configured to dial other numbers. Group Speed Dials are created by the Service Provider.

4.66. To Dial a Group Speed Dial Number:

• Lift the handset, dial the Group Speed Dial extension you wish to call and press the Dial softkey

4.67. Hold

Hold lets you place a call on hold for rapid retrieval from the same phone.

4.68. To place the current call on hold

• Press the Hold button

4.69. To retrieve the held call:

• Press the blinking line button for the held call
• When a call is placed on hold, your phone will ring once every minute to remind you that you have a held call.

4.70. Intercom (Receive Only)

Intercom lets another party make an announcement through your phone.

4.71. Receiving an Intercom call:

• When someone initiates an Intercom call to your phone and your phone is idle, your phone will beep and your monitor speaker will be enabled. Your phone will beep every 60 seconds as a reminder.

4.72. Mute

Mute disables the microphone of the handset, speakerphone or headset so you can have a private conversation.

4.73. To enable Mute:

• Press the Mute button. The Mute indicator will glow to indicate that the mute is active.

4.74. To disable Mute:

• Press the Mute button again. The Mute indicator will disappear.

4.75. Permanent Caller ID Block Release

If your phone is configured to block sending Caller ID information, Permanent Caller ID Block Release sends your Caller ID information for a single phone call.

4.76. To send your Caller ID for a call

• Lift the handset, dial *82 and press the Dial softkey
• At the second dial tone, dial the extension or telephone number you wish to reach

4.77. Priority Call

Priority Call lets you define a list of callers identified as priority callers using a unique ring tone when they call you. The Priority Call Menu provides step-by-step instructions on enabling/disabling the feature and managing the Priority List.

4.78. To access the Priority Call Menu

• Lift the handset, dial *61 and press the Dial softkey
• Follow the voice prompts
Note: When entering an external telephone number to the Priority List, enter the 10-digit number. Do not include the Outside Access Digit.

4.79. Privacy Guard

Privacy Guard screens inbound anonymous calls.

4.80. To enable/disable Privacy Guard

• Lift the handset, dial *88 and press the Dial softkey
• Press 1 to enable/disable Privacy Guard
• Hang up

4.81. To change the Privacy Guard Access Code

• Lift the handset, dial *88 and press the Dial softkey
• Press 2 to set or change the Access Code
• Enter the new access code followed by #
• Hang up

4.82. To verify the Privacy Guard Access Code

• Lift the handset, dial *88 and press the Dial softkey
• Press 3 to verify the Access Code
• After hearing the Access Code, hang up

4.83. To Redial the Last Number Called Using the Menu:

• Lift the handset
• Press the Redial softkey
• Use the Up/Down Navigation buttons to select the number to redial
• Press the Dial softkey

4.84. To Redial the Last Number Called Using Star Codes:

• Lift the handset, dial *07 and press the Dial softkey

4.85. Transfer

Transfer enables you to transfer an active call to another extension or telephone number.

4.86. To transfer an active call:

• Press the Xfer softkey
• Dial the extension or telephone number to which you want to transfer the call
• If the called party answers, you may talk privately with them. To finish the transfer, press the Xfer softkey.
• If the called party doesn't answer, hang up to cancel the transfer and press the line key for the held call to return to the holding party

4.87. Virtual Ring

Virtual Ring is an incoming call treatment that plays continuous ring tone for certain callers. Callers configured for Virtual Ring never ring your phone or reach your voicemail.

4.88. Star Code Summary

Star Code Summary

Feature
Set
Cancel
Abbreviated Dial
75* + menu
75* + menu
Anonymous Call Rejection
*77
*87
Billing Codes
*02
NA
Call Forward – All Calls
72* + no. + #
73*
Call Forward – Busy
76* + no. + #
77*
Call Forward – No Answer
78* + no. + #
79*
Call Forward – Out of Svc
70* + menu
71*
Call Forward – Selective
*63 + menu
*63 + menu
Call Return
*69
N/A
Call Trace
*57
N/A
Call Waiting
NA
*70 + no.
Caller ID Block
*67
N/A
Directed Call Pickup
*12 + ext.
N/A
Group Call Pickup
*06
N/A
Perm. Caller ID Block Release
N/A
*82 + no.
Priority Call
*61 + menu
*61 + menu
Privacy Guard
*88 + menu
*88 + menu
Redial
*07
N/A
Selective Call Block
*60 + menu
*60 + menu
Speed Dial
74* + menu
74* + menu
Voice Mail
*09
N/A

5. TROUBLESHOOTING

5.1. Network connectivity troubleshooting

Troubleshooting Network Connectivity

If you are having problems with internet access please follow the steps below and forward the results to your support professional:

  1. Click here to get your public ip address. Copy and retain the IP address on your screen in a notepad document or email.
  2. Click Start --> Run and type "cmd" and press <ENTER>
  3. You should see a black screen come up
  4. Start typing the following command: "tracert 207.34.32.1" and press <ENTER>
  5. You will see the screen start to show some progress.
  6. Once this is complete, highlight the results and press <ENTER>. this will copy the information in the screen that you have highlighted.
    1. If you cannot highlight the text, first right click anywhere on the screen and click "mark" then continue highlighting your results
  7. Paste the copied results into a notepad document or email
  8. Repeat steps 3 through 7, but instead of using the ip address in line 4, use the following 207.34.47.1.
  9. Finally in the same screen type "ipconfig /all" and press enter.
  10. Highlight and copy this information and attach it to the email or notepad document

The information that you are providing here will help us in rectifying your issue in a more timely manner.

6. PressONE Shortcuts

6.1. Star Codes

StarCodes allow you to access special features and speedials using the * or # keys on your dialpad.  The following is list of starcodes.


CODE Description

*77 Anon Call Rejection- On
*87 Anon Call Rejection- Off
*57 Call Trace
*70 Call Waiting Off
*67 Caller ID - Off (Make Call Private)
*04 DND (Do not Disturb)
*06 Group Pickup
*05 Park
*07 Redial
*25 Park Pickup
*82 Per Line Call Block
*09 Voice Mail
*10 Queue
*3 Abbreviated Dial - Invoke
1# Speed Dial 1
2# Speed Dial 2
3# Speed Dial 3
4# Speed Dial 4
5# Speed Dial 5
6# Speed Dial 6
7# Speed Dial 7
*12 Direct Call Pickup
*61 Priority Call
*63 Selective Call Forward On
*83 selective Call Forward Off
*60 Call Block - On
*80 Call Block - Off
74# Speed Dial
75# Abbreviated Dial - Program
*69 Call Return
*88 Privacy Guard
72# Call Forward - On
73# Call Forward - Off
76# Call Forward Busy - On
77# Call Forward Busy - Off
78# Call Forward No Answer On
79# Call Forward No Answer Off
70# Call Forward When Out of Service - On
71# Call Forward When Out of Service - Off

 

7. Voice Mail User Guide

7.1. Accessing Your Voicemail

• Press the Messages button or dial *09
• Enter your voicemail password
• If you have new messages, the messages will be identified and played.
• After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

7.2. From Another Phone

• From an internal phone, dial 555
• From an external phone, dial the voicemail access number specified by your Service Provider. Alternatively, you can dial your company's main telephone number and dial extension 555.
• When prompted, enter your extension number
• When prompted, enter your voicemail password + #
• If you have new messages, the messages will be identified and played. After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

7.3. From the Web Portal

If you have a Web Portal account, you can retrieve messages and manage your voicemail account using the Web Portal. For information about using your Web Portal, refer to your Web Portal documentation or the online help system available once you've logged into your Web Portal account.

7.4. From an Email Client

Your service provider may allow you to access your voicemail account using your standards-based (i.e., IMAP or POP) email client. Contact your service provider to see if this service Is available and to obtain the necessary information to configure your email client.

7.5. Voicemail Main Menu

KEY
FEATURE
1
Play Inbox Messages
2
Play Saved Messages
3
Change Password
4
Play Greetings
5
Record Greetings
6
Access Personal Distribution Groups
7
Compose a New Message
8
Manage Custom Operator Number
*
Exit to Voicemail System

7.6. Message Playback Options

While listening to your voicemail messages, the following options are available.


ACTION

BEFORE MESSAGE

DURING MESSAGE

AFTER MESSAGE

Skip Envelope

NA

#

NA

Skip Message

8

NA

8

Reply to Message

2

2

2

Call Originator

3

3

3

Delete

4

4

4

Save

5

5

5

Forward Message

6

6

6

Replay Message

NA

77

7

Rewind 5 Seconds

NA

7

NA

Pause/Resume Playback

NA

8

NA

Skip Ahead 5 Seconds

NA

9

NA

Skip to the End

NA

99

NA

Skip to Previous Menu

*

*

*

 

7.7. Replying to a Message

• While listening to a message, press 2 to reply
• After the tone, record a message and press #
• Select an action
• To Send the message, press 1. The message will be sent and you will be returned to the previous menu.
• To Change the message, press 2. The message will be deleted and you will be prompted to record the message again.
• To Review the message, press 3. The message will be played back and you will be prompted to select another action.
• To Mark the message Urgent and Send, press 9. The message will be marked urgent and sent. You will be disconnected from the voicemail system. When retrieving messages, urgent messages will be played first. If configured by the recipient, the recipient may be paged when they receive an urgent message.
• Press * to cancel

7.8. Dialing the Originator

• While listening to a message, you can call the person back by pressing 3.
• This capability will not work if the voicemail system was not able to record the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions which prevent you from calling the originator's number.

7.9. Forwarding a Message

• While listening to messages, you can forward a message to another recipient. To forward the current message, press 6.
• Enter an extension number or Distribution Group Number + #. Repeat this step until you've entered all the desired destinations.
• Press # when finished entering destinations
• You will be prompted to record an introduction
• After the tone, record your introductory message and press # when finished.
• Select an action
• To Forward the message, press 1. The message will be sent.
• To Change the introductory message, press 2. The message will be deleted and you will be prompted to record the message again.
• To Review the introductory message, press 3. The message will be played back and you will be prompted to select another action.
• To Mark the message Urgent and Send, press 9. When retrieving messages, urgent messages will be played first. If configured by the recipient, the recipient may be paged when they receive an urgent message.
• Press * to Cancel.

7.10. Composing a New Message

• Access your voice mailbox
• If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *.
• From the Main Menu, press 7 to compose a new message
• Enter an extension number or Distribution Group Number + #. Repeat this step until you've entered all the desired destinations.
• Press # when finished entering destinations
• After the tone, record your message. Press the # key when finished.
• Select an action
• To Send the message, press 1. The message will be sent and you will be disconnected from the voicemail system.
• To Change the message, press 2. The message will be deleted and you will be prompted to record the message again.
• To Review the message, press 3. The message will be played back and you will be prompted to select another action.
• To set Message Options, press 4.
• To mark the message Urgent, press 1.
• To mark the message Private, press 2.
• To request a Return Receipt, press 3.
• To clear all these options, press 9.
• To return to the previous menu, press *.

7.11. Changing Your Voicemail Password

• Access your voice mailbox
• If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
• From the Main Menu, press 3 to change your password
• Enter your new password + #
• Enter your new password again + # to confirm

7.12. Recording Your Personal Greetings

• Access your voice mailbox
• If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *.
• From the Main Menu, press 5 to record your greetings
• Select the greeting you'd like to record:
• To record a No Answer greeting, press 1
• To record a Do Not Disturb greeting, press 2
• To record a Busy greeting, press 3
• To record your Name, press 4
• To return to the main menu, press *
• After the tone, record your greeting. Press # when finished.
• After recording your greeting:
• To review the recorded greeting, press 1
• To delete and re-record the greeting, press 2
• To save the greeting, press 3

• If you don't record a personal greeting, a generic greeting will be played.

7.13. Hearing Your Personal Greetings

• Access your voice mailbox
• If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *.
• From the Main Menu, press 4 to hear your recorded greetings
• Select the greeting you would like to hear:
• To hear your No Answer greeting, press 1
• To hear your Do Not Disturb greeting, press 2
• To hear your Busy greeting, press 3
• To hear your Name, press 4
• To return to the main menu, press *

7.14. Distribution Groups

Distribution Groups are used when you want to send messages to a group of users. There are two types of Distribution Groups:
• Personal Distribution Groups are managed by the end user and are available only to that user. A user may have a maximum of 20 Personal Distribution Groups (i.e., groups 80-99).
• Corporate Distribution Groups are managed by the System Administrator and can be used by anyone within the company. A company may have a maximum of 70 Corporate Distribution Groups.

7.15. Managing Personal Distribution Lists

• Access your voice mailbox
• If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *.
• From the Main Menu, press 6 to manage Personal Distribution Groups.
• To Hear a list all groups, press 1. Each group and its members will be announced. To skip to the next group, press #.
• To Edit an existing group, press 2.
• Enter the 2-digit group number (i.e., 80-99) that you'd like to edit followed by #
• Select the type of modifications you'd like to make:
• To List all members, press 1. Each member will be announced. To skip to the next member, press #.
• To Add a member, press 2. Enter the extension number for the member followed by #. Press # to confirm or * to cancel.
• To Delete a member, press 3. Enter the extension number for the member followed by #. Press # to confirm or * to cancel.
• To Hear the Group Name, press 4.
• To Record the Group Name, press 5. After the tone, record the name for the group and press #.
• To Return to the Previous Menu, press *.
• To Create a group, press 3
• Enter the 2-digit group number (i.e., 80-99) followed by the # key
• After the tone, record the name for the group followed by the # key.
• Press # to confirm the recording or * to cancel and re-record.
• Enter each member's extension followed by #. When finished entering members, press #.
• To Delete a group, press 4
• Enter the 2-digit group number to delete followed by #.
• Press # to confirm or * to cancel

7.16. Email Forwarding

If desired, you can configure the voicemail system to automatically forward a copy of every voicemail message that you receive to a specified email address. Email Forwarding is configured via your Web Portal account.

7.17. Custom Operator Number

When callers reach your voice mailbox, they may press 0 during your outgoing greeting to be transferred to your custom operator.

7.18. To Configure Your Custom Operator Number

• Access your voice mailbox
• If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *.
• From the Main Menu, press 8 to manage your Custom Operator Number
• The system will announce your current Custom Operator Number
• To configure your Custom Operator Number, press 1.
• Enter your Custom Operator Number followed by #
• The system will announce your new Custom Operator Number and return you to the Main Menu.
• To Restore your Default Operator Number, press 2. The system will announce that you've been retuned to the Default Operator Number and return you to the Main Menu
• To return to the Main Menu, press *

7.19. Pager Notifications

Pager Notifications are used to notify you when you receive voicemail messages. You can select whether or not to be notified and, if so, for which types of messages (i.e., All Messages or Urgent Messages Only).
You can choose to be notified in one of three different ways:
• Numeric Pager - A numeric code will be sent to your pager.
• Voice - The system will call you at a specified number and ask for your voicemail password. After entering your password, you can listen to your messages. If the system doesn't reach you, it will try to reach you three times at five minute intervals.
• Email - You'll receive an email that identifies the Date, Time, and ID of the caller.
Pager Notifications are configured using the Web Portal. For more information about configuring Pager Notifications, see Web Portal User's Guide.

8. IPBlue VTGO Soft Phone

8.1. Installing and Configuring VTGO-Lite Softphone

Untitled Document

Installing and Configuring VTGO-LITE Softphone

Downloading and Extracting Application

After downloading the latest version of VTGO-Lite from http://www.ipblue.com, extract the .zip file to a location on your computer. Below are instruction for extracting the .zip file using Window's default compression application.

  1. Right click on the zipped file and select "Extract All...." from the menu.

  2. Click next and follow the prompts to complete the extraction process.








    Once complete, click finish and find the file VTGO-PC-Lite.x.xx.x.xxx.exe (x's represent version number). Double click on the file to begin the installation process.

 

Installation Process

  1. After double clicking on the executible file, the following dialog will appear. Click Run.


  2. Click Next

  3. Click Next

  4. Click the "I accept" radio button and click Next

  5. Fill in the Following information and click Next

  6. Click Next

  7. Click on "Complete" and then click Next.

  8. Click Install

  9. Click on the "Launch Softphone" if you would like to start configuring and using the application immediately and then click Finish.

 

Configuration Process

  1. Once the installation is complete, find the VTGO Icon on your desktop and double click it



    A splash screen will appear

  2. After the application has finished loading click on the tools icon on the top of the application and choose settings.

  3. The first tab in the Settings dialog is for Network Settings



    If your DHCP Server provides you with the the TFTP information, please click the radio button "Use DHCP for TFTP address, DHCP option # (should be default 150, only change if instructed by your system administrator). Normally, if your DHCP Server provides this information, much of this screen will already be filled in.

    If your DHCP Server doesn't provide TFTP information, then you must enter the following information manually.

    1. Click on the Radio button "Use primary TFTP server address, and enter 207.34.32.100
    2. Leave the secondary TFTP server blank
    3. check the check box "Run as a Broadsoft M6 Client
    4. Enter 207.34.32.100 as the Primar CallManager and ensure that the port is set to the default Port: 2000
    5. The Station MAC address should be the Network Interface MAC that you are currently using to access the Internet. In other words, your wireless connection and wired connection will have different mac addresses, you must choose the MAC address of your active connection
    6. Network Interface: This needs to be set to the Network Interface that you are currently using to access the Internet.
  4. The second tab in the Settings Section is for Phone Settings. Here you will configure the Audio devices (microphone, speaker, headset, etc)



    1. If you have a USB Phone, please check enable and choose the control device (each USB phone is different, please consult the user manual of the phone)
    2. Choose the Phone Type which corresponds with your desk phone are the profile you were given by PressONE or your System Administrator
    3. Headset audio device can be set to either your builtin sound device or a USB Headphone/Headset device
    4. Speakerphone device can be set to either your builting sound device or another sound board
    5. Notifications device (ringer) can be set to either your builtin sound device or USB Headphone/Headset
  5. Click ok.

 

9. Cisco 7940/7960 User Manual

9.1. To change the Privacy Guard Access Code

• Lift the handset and dial *88
• Press 2 to set or change the Access Code
• Enter the new access code followed by #
• Hang up

9.2. To Adjust Display Contrast

  • Press the Settings button

  • Press 1 to select Contrast

  • Adjust the contrast using the Up/Down softkeys

  • Press the OK softkey

  • Press the Exit softkey

9.3. To Adjust Ring Volume

With the handset in the cradle and speakerphone off, use the Volume Up/Down buttons.

9.4. To Adjust Handset Volume

Remove the handset from the cradle and use the Volume Up/Down buttons. Replace the handset.

9.5. To Adjust Ring Type

• Press the Settings button
• Press 2 to select Ring Type
• Highlight the desired ring with the Scroll Up/Down buttons
• Press the Select softkey to select the ring
• Press the OK softkey to exit the menu

9.6. To Disconnect a Call:

• Replace the handset on the cradle -or-
• Press the EndCall softkey -or-
• Press the Speaker button (if using the speakerphone) -or-
• Press Headset button (if using a headset)

9.7. Receiving a Call

The Cisco 7940/7960 IP Phone has distinctive rings for incoming calls:
• Internal Calls - one ring
• External Calls - two rings
• Distinctive Ring - If configured by the Service Provider, you can have 3 numbers with different rings. You can distinguish between callers by having them call a specific number. These calls ring on the primary line appearance.
• Priority Ring - Identifies "priority callers" with a different ring pattern. See Priority Call.

9.8. To Answer an Incoming Call:

• Lift the handset -or- answer in speakerphone mode by:
• Pressing the line button -or-
• Pressing the Speaker button -or-
• Pressing the Answer softkey
• Press Headset button to use the headset

9.9. To Answer a 2nd Call While on a Call:

Press the Answer softkey. The original caller will be placed on hold while you are connected to the 2nd caller.

9.10. To Return to the Original Caller

• Press the Scroll Up/Down buttons to select the original call
• Press the Resume softkey

9.11. To Make a Call:

• Using the Handset - Lift the handset and dial the desired number
• Using the Speakerphone - Press the Speaker button and dial
• Using On-Hook Dialing - Dial the desired number and lift the handset -or- to use speakerphone mode:
• Press the Dial button -or-
• Press the Speaker button -or-
• Press the line button.

9.12. To Dial:

·     An internal extension - Dial the 3, 4, 5 or 6-digit extension

·     A local call - Dial the Outside Access Digit + the number

·     Long distance - Dial the Outside Access Digit + 1 + the number

·     International - Dial the Outside Access Digit + 011 + Country Code + City Code + Number

9.13. To Redial the Last Number Called

• Press the Redial softkey or Dial *07

9.14. To Return a Call to the Last Caller

• Lift the handset and dial *69
• Verify the number and press 1 to return the call
• Wait for the called party to answer
Note: If your phone has Toll Restrictions, you will not be able to return restricted calls

9.15. Abbreviated Dialing

Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes

9.16. To program an Abbreviated Dial Code

• Lift the handset and dial 75*
• Follow the voice prompts

9.17. To modify an Abbreviated Dial Code

• Lift the handset and dial 75*
• Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code

9.18. To use an Abbreviated Dial Code

• Lift the handset and dial *3
• Enter the desired 2-digit speed dial code

9.19. Anonymous Call Rejection

Anonymous Call Rejection prevents inbound calls from callers who block the display of their Caller ID.

9.20. To disable Anonymous Call Rejection

• Lift the handset and dial *87
• Hang up

9.21. Speed Dial

Speed dial lets you assign favorite telephone numbers to speed dial buttons for one-touch dialing.

9.22. To Access the Speed Dial Menu

·     Lift the handset, dial 74* and follow the voice prompts.

9.23. Speed Dial Notes:

• To modify a Speed Dial button, follow the instructions to program a new Speed Dial button using the same Speed Dial button.
• To delete a Speed Dial button, follow the instructions to program a new Speed Dial button. Instead of entering a new telephone number, press # to enter an empty phone number.
• When entering an external Speed Dial Number, include the Outside Access Digit.
• To Use a Speed Dial, lift the handset and press the Speed Dial button

9.24. Authorization Code

Authorization codes enable you to override any call restrictions on the phone when you place a call.

9.25. Billing Codes

Billing Codes enable you to track calls by associating a billing code with each call

9.26. To enter a billing code for a call using star codes:

• During a call, press *02
• Enter the billing code and the # sign

9.27. To enter a billing code for a call using the menu:

• Press the More softkey twice
• Press the Billing softkey
• Enter the billing code for the call using the numeric keypad
• Press the More softkey twice
• Press the Billing softkey
• Note that the other party will not hear key DTMF tones as you make entries
If you enter multiple billing codes during a call, only the last billing code will be recorded

9.28. Broadcast Paging

Broadcast Paging broadcasts an announcement to all members of your paging group.

9.29. To make a Broadcast Page:

• Lift the handset and dial the broadcast paging number
• After the tone, make your announcement
• Hang up

9.30. To receive a Broadcast Page:

• Your phone will play a warning tone to alert you of an incoming announcement
• The announcement will be played through your speaker.
• Note: Your phone must be idle to receive a Broadcast Page

9.31. Call Block (Selective Call Rejection)

With Call Block you can program your phone to decline calls from certain people. The Call Block Menu provides step-by-step instructions on enabling/disabling the feature and managing the Call Block List.

9.32. To Access the Call Block Menu

• Lift the handset, dial *60 and follow the voice prompts
Note: When entering an external telephone number to the Call Block List, enter the 10 digit number. Do not include the Outside Access Digit.

9.33. Call Forward (All Calls)

Call Forward (All Calls) lets you forward incoming calls to another number.

9.34. To enable/modify Call Forwarding using the menu:

• Press the button for the line to forward
• Press the Forward softkey
• Enter the telephone number for the forwarding destination. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
• Press the EndCall softkey

9.35. To enable/modify Call Forwarding using Star Codes:

• Lift the handset and dial 72*
• Enter the phone number for the forwarding destination followed by #. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

9.36. To enable/modify Call Forwarding from a remote location

• Dial the number for Remote Access to Call Forwarding specified by your Service Provider.
• Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company's complete main telephone number + * + your extension number + #.
• Enter your telephone password + #
• Enter the new forwarding number + #. For external numbers use the Outside Access Digit, usually 9.
• After hearing the verification, hang up

9.37. To disable Call Forwarding using the menu:

• Press the line button for the forwarded line
• Press the Forward softkey
• Press the EndCall softkey

9.38. To disable Call Forwarding using Star Codes:

• Lift the handset and dial 73*
• After hearing the verification, hang up

9.39. To disable Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding (provided by your Administrator)
• Enter your complete telephone number + #
• Enter your telephone password + #
• Press ##
• After hearing the verification, hang up

9.40. To enable/modify Call Forward (Busy)

• Lift the handset and dial 76*
• Enter the extension or phone number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

9.41. To cancel Call Forward (Busy)

• Lift the handset and dial 77*
• Hang up

9.42. Call Forward (Out of Service)

Call Forward (Out of Service) automatically forwards calls to another location when your business phone goes out of service. The forwarding destination for Call Forward (Out of Service) is configured through the web portal or by your service provider.

9.43. To enable Call Forward (Out of Service)

• Lift the handset and dial 70*
• Press # to confirm followed by 2 to exit
• Hang up

9.44. To disable Call Forward (Out of Service)

• Hang up
• Lift the handset and dial 71*

9.45. Call Forward (Selective)

Selective Call Forward lets you forward calls from certain callers. The Selective Call Forward Menu provides step-by-step instructions on enabling/disabling the feature, changing the forwarding number and managing the Call Forward List.

9.46. To access the Selective Call Forward Menu

• Lift the handset, dial *63 and follow the voice prompts
Note: When entering an external Forwarding Number, include the Outside Access Digit. When entering an external telephone number to the Call Forward List, enter the 10-digit number. Do not include the Outside Access Digit.

9.47. Call Park (Multi-Line)

Call Park (Multi-Line) allows you to park one or more calls and then pick up these calls from any phone.

9.48. To Park a Call:

• Tell the caller that you will be placing them on hold
• Press the More softkey twice
• Press the MCPark softkey
• The system parks the call at a Call Park extension. The system announces the Call Park Extension and displays it on the telephone display
• Hang up
To Retrieve a Parked Call:
• Lift the handset and dial the Call Park Extension of the call you wish to retrieve

9.49. To Retrieve a Parked Call:

• Lift the handset and dial the Call Park Extension of the call you wish to retrieve

9.50. Billing Codes

Billing Codes enable you to track calls by associating a billing code with each call.

9.51. To enter a billing code for a call using star codes:

• During a call, press *02
• Enter the billing code and the # sign

9.52. To enter a billing code for a call using the menu:

• Press the More softkey twice
• Press the Billing softkey
• Enter the billing code for the call using the numeric keypad
• Press the More softkey twice
• Press the Billing softkey
• Note that the other party will not hear key DTMF tones as you make entries
If you enter multiple billing codes during a call, only the last billing code will be recorded.

9.53. Broadcast Paging

Broadcast Paging broadcasts an announcement to all members of your paging group.

9.54. To make a Broadcast Page:

• Lift the handset and dial the broadcast paging number
• After the tone, make your announcement
• Hang up

9.55. To receive a Broadcast Page:

• Your phone will play a warning tone to alert you of an incoming announcement
• The announcement will be played through your speaker.
• Note: Your phone must be idle to receive a Broadcast Page.

9.56. Call Block (Selective Call Rejection)

With Call Block you can program your phone to decline calls from certain people. The Call Block Menu provides step-by-step instructions on enabling/disabling the feature and managing the Call Block List.

9.57. To Access the Call Block Menu

• Lift the handset, dial *60 and follow the voice prompts
Note: When entering an external telephone number to the Call Block List, enter the 10
digit number. Do not include the Outside Access Digit.

9.58. Call Forward (All Calls)

Call Forward (All Calls) lets you forward incoming calls to another number.

9.59. To enable/modify Call Forwarding using the menu:

• Press the button for the line to forward
• Press the Forward softkey
• Enter the telephone number for the forwarding destination. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
• Press the EndCall softkey

9.60. To enable/modify Call Forwarding using Star Codes:

• Lift the handset and dial 72*
• Enter the phone number for the forwarding destination followed by #. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

9.61. To enable/modify Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding specified by your Service Provider.
• Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company's complete main telephone number + * + your extension number + #.
• Enter your telephone password + #
• Enter the new forwarding number + #. For external numbers use the Outside Access Digit, usually 9.
• After hearing the verification, hang up

9.62. To disable Call Forwarding using the menu:

• Press the line button for the forwarded line
• Press the Forward softkey
• Press the EndCall softkey

9.63. To disable Call Forwarding using Star Codes:

• Lift the handset and dial 73*
• After hearing the verification, hang up

9.64. To disable Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding (provided by your Administrator)
• Enter your complete telephone number + #
• Enter your telephone password + #
• Press ##
• After hearing the verification, hang up

9.65. Call Forward (Busy)

Call Forward (Busy) forwards calls to another number when you are already on a call.

9.66. To enable/modify Call Forward (Busy)

• Lift the handset and dial 76*
• Enter the extension or phone number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

9.67. To cancel Call Forward (Busy)

• Lift the handset and dial 77*
• Hang up

9.68. Call Forward (No Answer)

Call Forward (No Answer) lets you forward calls to another number when you don't answer.

9.69. To enable/modify Call Forward (No Answer)

• Lift the handset and dial 78*
• Enter the extension or number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

9.70. To cancel Call Forward (No Answer)

• Lift the handset and dial 79*
• Hang up

9.71. Call Forward (Out of Service)

Call Forward (Out of Service) automatically forwards calls to another location when your business phone goes out of service. The forwarding destination for Call Forward (Out of Service) is configured through the web portal or by your service provider.

9.72. To enable Call Forward (Out of Service)

• Lift the handset and dial 70*
• Press # to confirm followed by 2 to exit
• Hang up

9.73. To disable Call Forward (Out of Service)

• Lift the handset and dial 71*
• Hang up

9.74. Call Forward (Selective)

Selective Call Forward lets you forward calls from certain callers. The Selective Call Forward Menu provides step-by-step instructions on enabling/disabling the feature, changing the forwarding number and managing the Call Forward List.

9.75. To access the Selective Call Forward Menu

• Lift the handset, dial *63 and follow the voice prompts
Note: When entering an external Forwarding Number, include the Outside Access Digit. When entering an external telephone number to the Call Forward List, enter the 10-digit number. Do not include the Outside Access Digit.

9.76. Call Park (Multi-Line)

Call Park (Multi-Line) allows you to park one or more calls and then pick up these calls from any phone.

9.77. To Park a Call:

• Tell the caller that you will be placing them on hold
• Press the More softkey twice
• Press the MCPark softkey
• The system parks the call at a Call Park extension. The system announces the Call Park Extension and displays it on the telephone display
• Hang up

9.78. To Retrieve a Parked Call:

• Lift the handset and dial the Call Park Extension of the call you wish to retrieve

9.79. Call Waiting

Lets you put one call on hold while you answer a second call. You may then alternate between the two calls.

9.80. To Answer a 2nd Call While on a Call:

Press the Answer softkey. The original caller will be placed on hold while you are connected to the 2nd caller.

9.81. To Return to the Original Caller

• Press the Scroll Up/Down buttons to select the original call
• Press the Resume softkey.

9.82. To temporarily cancel call waiting:

• Lift the handset and dial *70
• Dial the desired number
• When you enter the correct code, you will hear a dial tone.
• Dial the phone number

9.83. Call Waiting with ID Manager

Call Waiting with ID Manager allows you to handle call waiting calls without interrupting an existing call.
When a call waiting call arrives, you can:
• Put the existing call on hold and answer the new call.
• Press 1 to send the new call waiting call to voicemail.
• Press 2 to send a "Please Hold. Your call will be answered shortly" announcement to the new caller.
• Press 3 to send a "Not Available. Please try your call again later" announcement to the new caller.
Call Waiting with ID Manager is only available for call waiting calls that arrive on the same line. If you have appearances of multiple phone numbers on your phone, calls arriving on different numbers will not have this capability.

9.84. Conferencing

Conferencing lets you join multiple parties together on a single call. The maximum number of parties is determined by your service provider.

9.85. To add a party to an existing call:

• Press the More softkey twice
• Press the Confrn softkey to place the existing call on Hold and provide dial tone
• Dial the extension or number that you would like to add. Be sure to include the Outside Access Digit for external calls.
• After the party answers, press the Confrn softkey to join the parties together. If you reach the voicemail or the party doesn't want to join the conference, press the EndCall softkey followed by the Resume softkey to return to the original call without adding the new party.
• Repeat these steps to add new parties.
If you initiate a conference call and then hang up, the other parties may be able to continue the call after you disconnect. Contact your service provider to determine their configuration.
For information about Meet-Me Conferencing, see the Meet-Me conferencing Quick Reference Card.

9.86. Direct Extension Assignment

Direct Extension Assignment lets you temporarily reassign a telephone with your own telephone number and profile.

9.87. To temporarily assign your number and profile to a phone:

• From the temporary phone, lift the handset and dial 588
• Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company's complete main telephone number + * + your extension number + #.
• Enter your phone password followed by the # key

9.88. To reassign the original telephone number to the guest phone:

• Follow the steps above using the original telephone number and password that were assigned to the phone.

9.89. To reassign your own number and profile back to your own phone:

• Pick up the handset of your phone
• After the voice prompt, enter your complete telephone number followed by the # key
• After the voice prompt, enter your phone password followed by the # key
• Hang up
Direct Extension Assignment requires that the temporary phone is the same model as your own (e.g., Cisco 7940/7960).

9.90. Directed Call Pickup

Directed Call Pickup lets you answer a specific phone within your Directed Call Pickup Group.

9.91. To pickup a call using the menus

• Press the More softkey twice
• Press the DC Pickup softkey
• Enter the extension you wish to answer. The extension must be in one of your Directed Call Pickup Groups.

9.92. To pickup a call using Star Codes

• Lift the handset and dial *12
• At the dial tone, dial the extension you want to answer. The extension must be within one of your Directed Call Pickup Groups.

9.93. Do Not Disturb

Do Not Disturb makes your phone unavailable for incoming calls. Incoming calls will be routed to your voicemail or another extension, depending on your configuration.

9.94. To enable Do Not Disturb:

• The display will show "Do not disturb is active".
• Press the DND softkey or lift the handset, dial *04 and hang up
• The display will show "Do not disturb is active".

9.95. To disable Do Not Disturb:

• Press the DND softkey or lift the handset, dial *04 and hang up. The "Do not disturb is active" message will disappear.
You can record a special voicemail greeting that callers will hear when you have DND active and they are routed to voicemail.

9.96. Group Pickup

Group Pickup allows you to answer another phone within your Call Pickup Group.

9.97. To Pickup a Call from another phone using the menu:

• Lift the handset; dial *06
Note: If multiple inbound calls are ringing, the call that has been ringing the longest will be answered.

9.98. Group Speed Dial

Group Speed Dial provides up to 1000 extensions that are configured to dial other numbers. Group Speed Dials are created by the Service Provider.

9.99. To Dial a Group Speed Dial Number:

• Lift the handset and dial the Group Speed Dial extension you wish to call

9.100. Hold

Hold lets you place a call on hold for rapid retrieval from the same phone.

9.101. To place the current call on hold:

• Press the Hold softkey

9.102. To retrieve the held call:

• Press the Resume softkey
When a call is placed on hold, your phone will ring once every minute to remind you that you have a held call

9.103. Intercom

Intercom lets you make an announcement through another person's phone, allowing them to respond instantly in hands-free mode using their speakerphone.

9.104. To initiate an Intercom call:

• Press the More softkey
• Press the Intcom softkey
• Dial the extension of the other party
If the other party had Do Not Disturb enabled or they are on the phone, you will get a busy signal when you try to Intercom.

9.105. Receiving an Intercom call:

• When someone initiates an Intercom call to your phone and your phone is idle, your phone will beep and your speakerphone will be enabled. Your phone will beep every 60 seconds as a reminder.

9.106. Mute

Mute disables the microphone of the handset, speakerphone or headset so you can have a
private conversation.

9.107. To enable Mute:

• Press the Mute button. The Mute button will glow red and the display will briefly note "Microphone Mute On" to show that Mute is active.

9.108. To disable Mute:

• Press the Mute button again. The Mute button will go dark and the display will briefly indicate "Microphone Mute Off" to indicate that Mute is cancelled.

9.109. Night

Companies often have different call treatments for daytime versus after-hours callers. The Night capability can be assigned to a user's phone to override the standard day-of-week/time-of-day logic.
The Night feature has three modes:
• Normal - Calls will be handled using the standard day-of-week/time-of-day logic. No action is required by the user when operating in Normal mode.
• Temporary Night Mode temporarily overrides the normal day-of-week/time-of-day logic. It toggles between day-mode and night-mode. At the change in the day-of-week/time-of-day schedule, the system will revert back to Normal operation
• To enable Temporary Mode, press the Night softkey once.
• Permanent Night Mode overrides the normal day-of-week/time-of-day logic until the user manually changes the state back to Normal
• To enable Permanent Mode, press the Night softkey twice
• To disable Permanent Mode, press the Night softkey twice again

9.110. One-Touch Transfer

One-Touch transfer lets you transfer a caller to another extension or to a voice mail box for another extension using a single key press.
One-Touch Transfer buttons are assigned by the Service Provider.
• To transfer a call to another extension or to a mailbox, press the Trn softkey followed by the one-transfer key followed by EndCall.

9.111. Permanent Caller ID Block Release

If your phone is configured to block sending Caller ID information, Permanent Caller ID Block Release sends your Caller ID information for a single phone call.

9.112. To send your Caller ID for a call

• Lift the handset and dial *82
• At the second dial tone, dial the extension or telephone number you wish to reach

9.113. Priority Call

Priority Call lets you define a list of callers identified as priority callers using a unique ring tone when they call you. The Priority Call Menu provides step-by-step instructions on enabling/disabling the feature and managing the Priority List.

9.114. To access the Priority Call Menu

• Lift the handset and press *61
• Follow the voice prompts
Note: When entering an external telephone number to the Priority List, enter the 10-digit number. Do not include the Outside Access Digit.

9.115. Privacy Guard

Privacy Guard screens inbound anonymous calls.

9.116. To enable/disable Privacy Guard

• Lift the handset and dial *88
• Press 1 to enable/disable Privacy Guard
• Hang up

9.117. To verify the Privacy Guard Access Code

• Lift the handset and dial *88
• Press 3 to verify the Access Code
• After hearing the Access Code, hang up

9.118. Queues

The service can distribute incoming calls arriving at a designated number to a defined group of agent phones. To answer calls, a user must be assigned to the queue by the administrator and be logged in

9.119. To Log Into a Queue

• Press the line button associated with the desired queue. If you do not have a line button for the desired queue, your Service Provider can assign you to the queue.
• When logged into a queue, the Queue Name will disappear from the status line.
• If enabled, the Display Queue Status feature will indicate the number of calls waiting in queue on your phone display (i.e., "Sales:3" indicates that 3 calls are waiting in the Sales queue). The system routes information about the queue that most recently routed a call to you.

9.120. To Answer a Queue Call

• When a Queue Call is routed to your phone, the phone will ring and the display will indicate an incoming call on the line appearance associated with the queue.
• Press the line button associated with the desired queue call. If you simply lift the handset, you will activate your primary line appearance, not the Queue line.
• When finished talking to the caller, simply hang up and wait for the next call.

9.121. To Log Out of a Queue

• Press the line button associated with the desired queue while there is no call present on the line

9.122. Re-dial

• Press the Redial softkey

9.123. Transfer

Transfer enables you to transfer an active call to another extension or telephone number.

9.124. To transfer an active call

• Press the More softkey
• Press the Transfer softkey
• Dial the extension or telephone number to which you want to transfer the call
• If the called party answers, you may talk privately with them. To finish the transfer, hang up -or- press the Resume softkey to cancel the transfer and return to the holding party.
• If the called party doesn't answer, hang up to transfer the call to that party's voice
• mailbox or press the Resume softkey to cancel the transfer and return to the holding party
Note: Press the EndCall softkey to disconnect both the calling party and called party.

9.125. Virtual Ring

Virtual Ring is an incoming call treatment that plays continuous ring tone for certain callers. Callers configured for Virtual Ring never ring your phone or reach your voicemail.
Virtual Ring treatment is assigned using the Web Portal. For more information, see the Web Portal User Guide.

9.126. Voice Mail

If you have any voice mail messages, your voice mail message waiting lamp indicator will glow red and your primary line appearance will indicate a flashing envelope icon.

9.127. To access your voice mail:

• Lift the handset and press the Messages button
• Follow the prompts to use the voice mail system

9.128. Star Code Summary

Feature
Set
Cancel
Abbreviated Dial
75* + menu
75* + menu
Anonymous Call Rejection
*77
*87
Call Forward – All Calls
72* + no. + #
73*
Call Forward – Busy
76* + no. + #
77*
Call Forward – No Answer
78* + no. + #
79*
Call Forward – Out of Svc
70* + menu
71*
Call Forward – Selective
*63 + menu
*83 + menu
Call Return
*69
N/A
Call Trace
*57
N/A
Call Waiting
 

*70 + no.
Caller ID Block
*67
N/A
Directed Call Pickup
*12 + ext.
N/A
Do Not Disturb
*04
*04
Group Call Pickup
*06
N/A
Perm. Caller ID Block Release
N/A
*82 + no.
Priority Call
*61 + menu
*61 + menu
Privacy Guard
*88 + menu
*88 + menu
Redial
*07
N/A
Selective Call Block
*60 + menu
*60 + menu
Speed Dial
74* + menu
74* + menu
Voice Mail
*09
N/A

10. Cisco 7905 & Cisco 7912

10.1. Adjusting the Phone

• Press the Menu button
• Use the up/down navigation buttons to select Settings and press the Select softkey
• Select Contrast and press the Select softkey
• Adjust the contrast using the Up/Down softkeys
• Press the OK softkey followed by the Save softkey
• Press the Exit softkey

10.2. To Adjust Ring Volume

With the handset in the cradle and speakerphone off, use the Volume Up/Down buttons.

10.3. To Adjust Handset Volume

Remove the handset from the cradle and use the Volume Up/Down buttons. Press the Save softkey and replace the handset.

10.4. To Adjust the Monitor Speaker Volume

• While in a call, press the Hold button and replace the handset
• Press Hold again to monitor the call
• Use the Volume Up/Down buttons to adjust the volume
• Press the Save softkey

10.5. To Adjust Ring Type

• Press the Menu button
• Select Settings and press the Select softkey
• Select Ring Type and press the Select softkey
• Select the desired ring sound from the list
• Press the Play softkey to hear the ringer
• Press the Select softkey to select the ringer
• Press the OK softkey
• Press the Save softkey followed by the Exit softkey

10.6. Disconnecting a Call

To Disconnect a Call:
• Replace the handset on the cradle -or-
• Press the EndCall softkey

10.7. Receiving a Call

The Cisco 7905/7912 IP Phone has distinctive rings for incoming calls:
• Internal Calls - one ring
• External Calls - two rings
• Distinctive Ring - If configured by the Service Provider, you can have 3 numbers with different rings. You can distinguish between callers by having them call a specific number. These calls ring on the primary line appearance.
• Priority Ring - Identifies "priority callers" with a different ring pattern. See Priority Call.

10.8. To Answer an Incoming Call:

• Lift the handset

10.9. To Answer a 2nd Call:

• Press the Answer softkey. The original caller will be placed on hold while you are connected to the 2nd caller.

10.10. To Toggle Between Active Calls

• Use the Scroll buttons to select the held call.
• Press the Hold button

10.11. Making a Call

To Make a Call:
• Using the Handset - Lift the handset and dial the desired number
• Using the Monitor Speaker - Press the NewCall softkey and dial the desired number. When the party answers, lift the handset and press the Hold softkey.
• Using On-Hook Dialing - Dial the desired number and lift the handset.
• While on an Existing Call - Press the NewCall softkey and dial the desired number. Toggle between the two calls using the Hold softkey.

10.12. Dialing

To Dial:
• An internal extension - Dial the 3, 4, 5 or 6-digit extension
• A local call - Dial the Outside Access Digit + the number
• Long distance - Dial the Outside Access Digit + 1 + the number
• International - Dial the Outside Access Digit + 011 + Country Code + City Code + Number

10.13. To Redial the Last Number Called

• Lift the handset and press the Redial softkey or dial *07

10.14. To Return a Call to the Last Caller

• Lift the handset and dial *69
• Verify the number and press 1 to return the call
• Wait for the called party to answer
Note: If your phone has Toll Restrictions, you will not be able to return restricted calls.

10.15. Abbreviated Dialing

Abbreviated Dialing lets you create up to 100 personal 2-digit speed dial codes.

10.16. To program an Abbreviated Dial Code

• Lift the handset and dial 75*
• Follow the voice prompts

10.17. To modify an Abbreviated Dial Code

• Lift the handset and dial 75*
• Follow the instructions to program a new Abbreviated Dial Code using the same Abbreviated Dial Code

10.18. To use an Abbreviated Dial Code

• Lift the handset and dial *3
• Enter the desired 2-digit speed dial code

10.19. Anonymous Call Rejection

Anonymous Call Rejection prevents inbound calls from callers who block the display of their Caller ID.

10.20. To enable Anonymous Call Rejection

• Lift the handset and dial *77
• Hang up

10.21. To disable Anonymous Call Rejection

• Lift the handset and dial *87
• Hang up

10.22. Speed Dial

Speed dial lets you assign favorite telephone numbers to speed dial buttons for one-touch dialing. Speed dials are configured by your service administrator.

10.23. To Use a Speed Dial

• Lift the handset
• Use the Up/Down Navigation Buttons to select the desired Speed Dial entry
• Press the Dial softkey

10.24. Authorization Code

Authorization codes enable you to override any call restrictions on the phone when you place a call.

10.25. To make a call with an Authorization Code

• Lift the handset
• Press 9 (or the appropriate access code if different)
• Press the # sign
• Enter your authorization code
• When you enter the correct code, you will hear a dial tone.
• Dial the phone number

10.26. Broadcast Paging

Broadcast Paging broadcasts an announcement to all members of your paging group.

10.27. To make a Broadcast Page:

• Lift the handset and dial the broadcast paging number
• After the tone, make your announcement
• Hang up

10.28. To receive a Broadcast Page:

• Your phone will play a warning tone to alert you of an incoming announcement
• The announcement will be played through your speaker.
• Note: Your phone must be idle to receive a Broadcast Page.

10.29. Call Block (Selective Call Rejection)

With Call Block you can program your phone to decline calls from certain people. The Call Block Menu provides step-by-step instructions on enabling/disabling the feature and managing the Call Block List.

10.30. To Access the Call Block Menu

• Lift the handset, dial *60 and follow the voice prompts
Note: When entering an external telephone number to the Call Block List, enter the 10-digit number. Do not include the Outside Access Digit.

10.31. Call Forward (All Calls)

Call Forward (All Calls) lets you forward incoming calls to another number.

10.32. To enable/modify Call Forwarding using the menu:

• Press the CFwdAll softkey
• Enter the telephone number for the forwarding destination. When entering an external Forwarding Number, be sure to include the Outside Access Digit.
• Press the EndCall softkey. The display will indicate that the line is forwarded and show the forwarding number.

10.33. To enable/modify Call Forwarding using Star Codes:

• Press # to confirm followed by 2 to exit
• Hang up
• Lift the handset and dial 72*
• Enter the phone number for the forwarding destination followed by #. When entering an external Forwarding Number, be sure to include the Outside Access Digit.

10.34. To enable/modify Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding specified by your Service Provider.
• Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company's complete main telephone number + * + your extension number + #.
• Enter your telephone password + #
• Enter the new forwarding number + #. For external numbers use the Outside Access Digit, usually 9.
• After hearing the verification, hang up

10.35. To disable Call Forwarding using the menu:

• Press the CFwdAll softkey
• Press the EndCall softkey

10.36. To disable Call Forwarding using Star Codes:

• Lift the handset and dial 73*
• After hearing the verification, hang up

10.37. To disable Call Forwarding from a remote location:

• Dial the number for Remote Access to Call Forwarding (provided by your Administrator)
• Enter your complete telephone number + #
• Enter your telephone password + #
• Press ##
• After hearing the verification, hang up

10.38. Call Forward (Busy)

Call Forward (Busy) forwards calls to another number when you are already on a call.

10.39. To enable/modify Call Forward (Busy)

• Lift the handset and dial 76*
• Enter the extension or phone number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

10.40. To cancel Call Forward (Busy)

• Lift the handset and dial 77*
• Hang up

10.41. Call Forward (No Answer)

Call Forward (No Answer) lets you forward calls to another number when you don't answer.

10.42. To enable/modify Call Forward (No Answer)

• Lift the handset and dial 78*
• Enter the extension or number for the forwarding destination followed by #. For external numbers, use the Outside Access Digit.
• Press # to confirm followed by 2 to exit
• Hang up

10.43. To cancel Call Forward (No Answer)

• Lift the handset and dial 79*
• Hang up

10.44. Call Forward (Out of Service)

Call Forward (Out of Service) automatically forwards calls to another location when your business phone goes out of service. The forwarding destination for Call Forward (Out of Service) is configured through the web portal or by your service provider.

10.45. To enable Call Forward (Out of Service)

• Lift the handset and dial 70*
• Press # to confirm followed by 2 to exit
• Hang up

10.46. To disable Call Forward (Out of Service)

• Lift the handset and dial 71*
• Hang up

10.47. Call Forward (Selective)

Selective Call Forward lets you forward calls from certain callers. The Selective Call Forward Menu provides step-by-step instructions on enabling/disabling the feature, changing the forwarding number and managing the Call Forward List.

10.48. To access the Selective Call Forward Menu

• Lift the handset, dial *63 and follow the voice prompts
Note: When entering an external Forwarding Number, include the Outside Access Digit. When entering an external telephone number to the Call Forward List, enter the 10-digit number. Do not include the Outside Access Digit.

10.49. Call Park (Multi-Line)

Call Park (Multi-Line) allows you to park one or more calls and then pick up these calls from any phone.

10.50. To Park a Call:

• Tell the caller that you will be placing them on hold
• Press the More softkey until the Park softkey is visible
• Press the Park softkey
• The system parks the call at a Call Park extension. The system announces the Call Park Extension and displays it on the telephone display
• Hang up

10.51. To Retrieve a Parked Call:

• Lift the handset and dial the Call Park Extension of the call you wish to retrieve

10.52. Call Waiting

Lets you put one call on hold while you answer a second call. You may then alternate between the two calls

10.53. To Answer a 2nd Call:

• Press the Answer softkey. The original caller will be placed on hold while you are connected to the 2nd caller.

10.54. To Toggle Between Active Calls

• Use the Scroll buttons to select the held call
• Press the Hold button

10.55. To temporarily cancel call waiting:

• Lift the handset and dial *70
• Dial the desired number

10.56. Call Waiting with ID Manager

Call Waiting with ID Manager allows you to handle call waiting calls without interrupting an existing call.
When a call waiting call arrives, you can:
• Put the existing call on hold and answer the new call.
• Press 1 to send the new call waiting call to voicemail.
• Press 2 to send a "Please Hold. Your call will be answered shortly" announcement to the new caller.
• Press 3 to send a "Not Available. Please try your call again later" announcement to the new caller.

10.57. Conferencing

Conferencing lets you join multiple parties together on a single call. The maximum
number of parties is determined by your service provider.

10.58. To add a party to an existing call:

• Press the Confrn softkey to place the existing call on Hold and provide dial tone
• Dial the extension or number that you would like to add. Be sure to include the Outside Access Digit for external calls.
• After the party answers, press the Confrn softkey to join the parties together.
• Repeat these steps to add new parties.
If you initiate a conference call and then hang up, the other parties may be able to continue the call after you disconnect. Contact your service provider to determine their configuration.

10.59. Direct Extension Assignment

Direct Extension Assignment lets you temporarily reassign a telephone with your own telephone number and profile. Direct Extension Assignment requires that the temporary phone is the same model as your own (e.g., Cisco 7905/7912).

10.60. To temporarily assign your number and profile to a phone:

• From the temporary phone, lift the handset and dial 588
• Enter your complete telephone number + #. If your phone is configured as an extension-only (i.e., non-DID) line, enter your company's complete main telephone number + * + your extension number + #.
• Enter your phone password followed by the # key

10.61. To reassign the original telephone number to the original phone:

• Follow the steps above using the original telephone number and password that were assigned to the phone.

10.62. To reassign your own number and profile back to your own phone

• Pick up the handset of your phone
• After the voice prompt, enter your complete telephone number followed by the # key
• After the voice prompt, enter your phone password followed by the # key
• Hang up

10.63. Directed Call Pickup

Directed Call Pickup lets you answer a specific phone within your Directed Call Pickup Group.

10.64. To pickup a call using the menus

• Lift the handset
• Press the More softkey until the Pickup softkey is visible
• Press the Pickup softkey
• Enter the extension you wish to answer. The extension must be in one of your Directed Call Pickup Groups.

10.65. To pickup a call using Star Codes

• Lift the handset and dial *12
• At the dial tone, dial the extension you want to answer. The extension must be within one of your Directed Call Pickup Groups.

10.66. Do Not Disturb

Do Not Disturb makes your phone unavailable for incoming calls. Incoming calls will be routed to your voicemail or another extension, depending on your configuration.

10.67. To enable Do Not Disturb:

• Lift the handset, dial *04 and hang up. The display will show "Do not disturb is active".

10.68. To disable Do Not Disturb:

• Lift the handset, dial *04 and hang up. The "Do not disturb is active" message will disappear.
You can record a special voicemail greeting that callers will hear when you have DND active and they are routed to voicemail.

10.69. Group Pickup

Group Pickup allows you to answer another phone within your Call Pickup Group.

10.70. To Pickup a Call from another phone using the menu:

• Lift the handset
• Press the More softkey until the GPickUp softkey is visible
• Press the GPickUp softkey

10.71. To Pickup a Call from another phone using Star Codes:

• Lift the handset; dial *06
Note: If multiple inbound calls are ringing, the call that has been ringing the longest will be answered.

10.72. Group Speed Dial

Group Speed Dial provides up to 1000 extensions that are configured to dial other numbers. Group Speed Dials are created by the Service Provider.
• Distinctive Ring - If configured by the Service Provider, you can have 3 numbers with different rings. You can distinguish between callers by having them call a specific number. These calls ring on the primary line appearance.
• Priority Ring - Identifies "priority callers" with a different ring pattern. See Priority Call.

10.73. To Dial a Group Speed Dial Number:

• Lift the handset and dial the Group Speed Dial extension you wish to call

10.74. Hold

Hold lets you place a call on hold for rapid retrieval from the same phone.

10.75. To place the current call on hold:

• Press the Hold button

10.76. To retrieve the held call:

• Press the Hold button again
When a call is placed on hold, your phone will ring once every minute to remind you that you have a held call.

10.77. Intercom (Receive Only)

Intercom lets another party make an announcement through your phone. Since the Cisco 7905/7912 only has a monitor speaker, you will not be able to reply in hands-free mode.

10.78. Receiving an Intercom call:

• When someone initiates an Intercom call to your phone and your phone is idle, your phone will beep and your monitor speaker will be enabled. Your phone will beep every 60 seconds as a reminder.

10.79. Mute

The Cisco 7905/7912 does not have a specific Mute function. To hear a call without the caller hearing you, you can use the Monitor Speaker to listen in without being heard

10.80. To Listen In Without Being Heard

• Press the Hold button, return the handset to the cradle and press the Hold button again.
• Listen in via the Monitor Speaker.

10.81. To Return to a Normal 2-Way Call

• Lift the handset and press the Hold button.

10.82. Permanent Caller ID Block Release

If your phone is configured to block sending Caller ID information, Permanent Caller ID Block Release sends your Caller ID information for a single phone call.

10.83. To send your Caller ID for a call

• Lift the handset and dial *82
• At the second dial tone, dial the extension or telephone number you wish to reach

10.84. Priority Call

Priority Call lets you define a list of callers identified as priority callers using a unique ring tone when they call you. The Priority Call Menu provides step-by-step instructions on enabling/disabling the feature and managing the Priority List.

10.85. To access the Priority Call Menu

• Lift the handset and press *61
• Follow the voice prompts
Note: When entering an external telephone number to the Priority List, enter the 10-digit number. Do not include the Outside Access Digit.

10.86. Privacy Guard

Privacy Guard screens inbound anonymous calls.

10.87. To enable/disable Privacy Guard

• Lift the handset and dial *88
• Press 1 to enable/disable Privacy Guard
• Hang up

10.88. To change the Privacy Guard Access Code

• Lift the handset and dial *88
• Press 2 to set or change the Access Code
• Enter the new access code followed by #
• Hang up

10.89. To verify the Privacy Guard Access Code

• Lift the handset and dial *88
• Press 3 to verify the Access Code
• After hearing the Access Code, hang up

10.90. Transfer

Transfer enables you to transfer an active call to another extension or telephone number.

10.91. To transfer an active call:

• Press the More softkey
• Press the Trnsfer softkey
• Dial the extension or telephone number to which you want to transfer the call
• If the called party answers, you may talk privately with them. To finish the transfer, hang up or press the EndCall softkey. To cancel the transfer and return to the holding party, press the Hold button.
• If the called party doesn't answer, hang up or press the EndCall softkey to transfer the call to that party's voice mailbox or press the Hold button to cancel the transfer and return to the holding party

10.92. Star Code Summary

Star Code Summary

 

Feature
Set
Cancel
Abbreviated Dial
75* + menu
75* + menu
Dial an Abbreviated Dial
*3 + code
N/A
Anonymous Call Rejection
*77
*87
Billing Codes
*02 + code + #
N/A
Call Forward – All Calls
72* + no. + #
73*
Call Forward – Busy
76* + no. + #
77*
Call Forward – No Answer
78* + no. + #
79*
Call Forward – Out of Svc
70* + menu
71*
Call Forward – Selective
*63 + menu
*83 + menu
Call Return
*69
N/A
Call Trace
*57
N/A
Call Waiting
FLASH
*70 + no.
Caller ID Block
*67
N/A
Directed Call Pickup
*12 + Ext
N/A
Do Not Disturb
*04
*04
Group Call Pickup
*06
N/A
Perm. Caller ID Block Release
N/A
*82 + no.
Priority Call
*61 + menu
*61 + menu
Privacy Guard
*88 + menu
*88 + menu
Redial
*07
N/A
Selective Call Block
*60 + menu
*60 + menu
Voicemail
*09
*09
 

11. Polycom IP 6000

11.1. Configuring a Polycom IP 6000

On the M6:

 

Create a generic SIP user. No MAC address.

 

On the FTP server:

 

Use an FTP client to access the FTP server.

 

Hostname:  prov.pressone.net

Username: PlcmSpIp (in the SpIp portion the I is a capital I not a L)

Password:  PlcmSpIp

 

1.       Grab a .cfg file to the desktop.

2.       Edit the file with notepad.

3.       Change the display name to whatever the user name is.

4.       Change the address, label and user ID to the user DID or main number x extension

5.       Save the file as a new .cfg file renaming the file as the MAC address of the new polycom. Example(0004f2e433a1_phone1.cfg)

6.       Upload the new .cfg file to the FTP server.

7.       Log out.

 

On the Phone:

 

 

8.       You have to navigate the menu on the phone.

9.       First, press the menu key then navigate to the Settings option. Press the check mark key to enter Settings mode highlight and enter Advanced.

10.   The password to login is 456 then check mark

11.   Enter Network Settings then navigate to and enter Server Menu.

12.   Set Server type to FTP. Server address must be set to prov.pressone.net. Server user and Server password is PlcmSpIp. Save and exit Server Menu

13.   Enter Ethernet Menu. CDP Compatability must be set to disable. Save then reboot the phone.

12. Polycom IP300 Series Through IP600 Series

12.1. Setting the TFTP Address in a Polycom IP30x-IP60x

How to set the TFTP on the POLYCOM Soundpoint Phone:

For ALL models from IP300 series through IP600 series

NOTE:

            As the phone initiates when plugged in, you can select SETUP and go straight to the PASSWORD below to continue with this plan.

 

OTHERWISE:

Press the MENU button on the right-hand side of the phone and follow these prompts:

Main Menu:

            Settings

Settings:

            Advanced

Password:       

            456

Advanced:

            Admin Settings

Admin Settings:

            Network Configuration

Network Configuration:

Scroll down to Server Menu

Server Menu: Set it to the following specifications (on the smaller 330/331 phones, you must highlight and accept each server menu line individually then make the change and go back)

 Server Type: TrivialFTP

Server Address: 207.34.32.100

Server User: PlcmSpIp (1st is a lowercase L, 2nd is an uppercase I)

Server Password: PlcmSpIp (same as user)

FINAL STEP: select EXIT backwards until SAVE CONFIG.  If you do not, changes will not be saved.

13. Web Portal User Guide

13.1. Logging Into the Web Portal

• Open your web browser application.
• In the address field, enter the web portal address specified by your service provider
• Click Go
• In the Phone Number field, enter your complete telephone number. If your phone is configured as an extension-only phone (i.e., you have no DID number), enter your company's complete main telephone number followed by "x" and your extension number.
• In the Password field, enter your password.
• If your PC is secure and you are the only user, you can bypass the login process in the future by checking the Remember Me checkbox.
• Click OK

13.2. Logging Out of the Web Portal

• If you have not enabled Remember Me, you can log out of the Web Portal by clicking the Logout button or by simply closing the browser window.
• If you have enabled Remember Me and want the system to remember you the next time you access the web portal, simply close the browser window.
• If you have enabled Remember Me and want the system to forget your credentials and require the next person to log in, click the Logout button.

13.3. Configuring the Web Portal

The first time you access your web portal, you'll want to configure it for optimal use. You need only configure the web portal once, but can change the configuration at any time.
• Click the Options tab
• Click the Profile tab
• Using the Home Page drop-down, select which tab should be your default home page.
• In the Rows per Page field, enter the number of rows of information you'd like visible within each data table page (e.g., directories, call logs, voicemail etc.).
• Select which type of Meet-Me Conference Notification that you'd like. iCalendar uses the iCalendar standard to transfer relevant conference information directly into many personal information managers (e.g., Outlook). Default Email Client will send relevant conference information in the body of an email.
• Enable the Click to Call checkbox to allow click-to-dial functionality.
• Enable the Launch VA at Startup checkbox if you would like the Voice Assistant to open automatically when you log into the web portal.
• If available, enter the IP Addresses specified by your service provider in the In the CA Address 1 and CA Address 2 fields. If these fields are not visible, they have been pre-populated by the service provider.
• Click Submit

13.4. Directories

The web portal provides two different contact directories. The Personal Directory enables you to manage and use your own private directory of contacts. The Corporate Directory is managed by your service provider or by your enterprise administrator. It displays all the employees of your organization.

13.5. Creating a Personal Contact

• Click the Directory tab
• Click the Personal tab
• Click Add
• Enter the relevant contact information
• Click Save

13.6. Uploading Contacts from Outlook

UPLOADING CONTACTS FROM OUTLOOK

1.  Click on File -> Import and Export

 

2.  Choose "Export to a File" and Click Next  

 

3.  Choose Comma Separated Values (Windows) and click Next. 

 

4.  Find the "Contacts" item in the Outlook Folder tree. 

 

 

5.  Choose the file name and location for the CSV file

 

6. Click on the "Map Custom Fields" button. 

 

 

7. Click the "clear map" button

 

 

8.  Once the map is clear you can click and drag the following fields from the left side of the dialog box to the right.  

 

  • First Name
  • Last Name
  • Company
  • Business Phone
  • Business Fax
  • Mobile
  • Pager
  • Home Phone
  • email address


9.  Click Finish.



10.  Exporting progress dialog box will appear



11.  log in to the webportal http://webportal.pressone.net.



12.  Once Logged in, click on the directories tab.
13.  At the bottom of the page. Click on the "Import" Button.


14.  A file selection dialog box will open.  Browse for your .CSV file and click open


15.  Choose your import method, Skip Duplicates,but Report them, Skip Duplicates, or Overwrite Duplicates
16.  Click the "import" Button.  Uploading will commence. 



13.7. Navigating Contacts

Contacts are listed in tables. Tables may span multiple pages depending upon the number of contacts and the number of rows per table configured in your profile.

13.8. To Sort Contacts:

• Click on any of the underlined field headings (e.g., Last Name, First Name, Title, Phone Numbers) to sort the contacts by that field. An arrow icon will indicate which field is being used for sort and indicates the sort direction (e.g., ascending or descending). To change the sort direction, click the heading again.

13.9. To Browse Contacts

• Click First to skip to the first page of the table
• Click Next to skip to the next page
• Click Previous to skip to the previous page
• Click Last to skip to the last page
• Enter a page number into the Page field and press the Enter key on your keyboard to skip to a specific page.

13.10. To Search Contacts

• Using the Search By drop-down menu, select the field on which to index the search
• Enter the first few letters or numbers of the search criteria
• Click Go. The search function will open the page on which the first match appears.

13.11. Deleting a Personal Contact

• Click the Directory tab
• Click the Personal tab
• Navigate to the desired contact
• Enable the Select checkbox next to the desired contact
• Click Delete

13.12. Modifying a Personal Contact

• Click the Directory tab
• Click the Personal tab
• Navigate to the desired contact
• Click the Edit function icon for the contact
• Change the relevant contact information
• Click Save

13.13. Click-to-Dial a Contact

You can click-to-dial any telephone number associated with a personal or corporate contact.
• Click the Directory tab
• Navigate to the desired contact
• Click the appropriate telephone number (e.g., office, home, fax, cell etc.). Depending upon your phone, your phone will either go off-hook and dial the number or your phone will ring.
• Unless configured otherwise, Click-to-Dial establishes calls between the phone associated with your web portal account and the desired contact. To use Click-to-Dial from a remote location (e.g., your home phone or cell phone), see Remote Phone.
• In order to use this capability, you must have enabled the click-to-dial checkbox during login.
• Note: You may be prevented from dialing certain numbers due to toll-restrictions/call-restrictions.

13.14. Conferencing in a Contact

You can create a conference call by adding one or more parties to an existing call.
• Click the Directory tab
• Navigate to the desired contact
• Click the Conference In function icon

13.15. Voicemail

• Click the Voice Mail tab
• Click either the Inbox tab or the Saved tab depending upon which messages you wish to hear.
• Navigate to the desired message.
• To hear the message through the speaker on your multi-media PC, click the Play to Speaker function icon. Using the playback controls on the Voicemail Player, you can Play, Pause/Resume, Stop, Skip Back, Skip Ahead, Rewind, and Fast Forward playback. You can also Save the Message to a file on your PC for archiving or future retrieval.
• To hear the message through your telephone, click the Play to Phone function icon. You can control playback of the message using the standard message controls. Refer to the Voicemail Quick Reference Card for further information.
• To delete a message, enable the select checkbox for the relevant message and click Delete.
• To move messages from your Inbox into your Saved Messages folder, enable the select checkbox for the relevant message and click Move to Saved.
• To forward a message within the voicemail system:
• Click the Forward function icon
• To add one or more distribution groups to the destination list, click Add Distribution Groups. Select one or more Distribution Groups and click Save.
• To add one or more individual extensions to the destination list, click Add Extensions. Select one or more extensions and click Save.
• Click Forward
• To forward a message as an attachment to an email:
• Click the Forward to Email function icon
• In the Email Address field, enter the recipient's email address.
• Click Forward

13.16. Configuring Voicemail Paging Notification

Voicemail Paging Notifications can notify you when you receive certain types of voicemail messages.

13.17. To Configure Voicemail Paging:

• Click the Voice Mail tab
• Click the Paging tab
• Using the Notification For drop-down, select whether you want to be notified for Urgent Messages Only, All Messages or No Messages.
• Using the Pager Type drop-down, select whether you want to be notified using a numeric pager, an email or a voice call
• Configure the Notification Parameters for the appropriate Pager Type:
• For a numeric pager, enter the pager number and the numeric code to be sent to the pager.
• For a voice call, enter the phone number where you wish to be notified.
• For an email, enter the email address and the text for the email message body.
• Click Save
• Note: The Email Pager Type can also be used with many alphanumeric pagers and with many cellular providers' Short Messaging Service (SMS) text messages.

13.18. Managing Voicemail Distribution Groups

Distribution Groups are used when you want to send messages to a group of users. There are two types of Distribution Groups:

• Personal Distribution Groups are managed by the end user and are available only to that user. A user may have a maximum of 20 Personal Distribution Groups (i.e., groups 80-99).
• Corporate Distribution Groups are managed by the System Administrator and can be used by anyone within the company. A company may have a maximum of 70 Corporate Distribution Groups.

13.19. To Create a New Personal Group:

• Click the Voice Mail tab
• Click the Dist. Groups tab
• Click Add
• Click Change Distribution Group Name
• In the Distribution Group Name field, enter a descriptive name for the group.
• Click Save
• Click Add Members
• Enable the Select checkbox associated with each person you'd like to add to the group
• Click Save

13.20. To Edit an Existing Personal Group:

• Click the Voice Mail tab
• Click the Dist. Groups tab
• Click the Edit function icon associated with the group you wish to modify. Note that you can only modify personal distribution groups.
• To Change the Distribution Group Name, click Change Distribution Group Name, enter the new name and click Save.
• To Add New Members to the Group, click Add Members, enable the Select checkbox associated with each of the new people you'd like to add and click Save.
• To Delete Members from the Group, enable the Select checkbox next to the distribution group members that you'd like to remove and click Delete

13.21. To Delete an Existing Personal Group:

• Click the Voice Mail tab
• Click the Dist. Groups tab
• Enable the Select checkbox next to the group(s) you wish to remove.
• Click Delete

13.22. Changing Your Voicemail Password

• Click the Voice Mail tab
• Click the Password tab
• In the Current Password field, enter your current password.
• In the New Password field, enter your new password.
• In the Confirm Password field, enter your new password again.
• Click Submit

13.23. Configuring Email Forwarding

Email Forwarding automatically sends copies of every new voicemail message to a pre-specified email address.

13.24. To Enable Email Forwarding:

• Click the Voice Mail tab
• Click the Options tab
• Check the Email Forwarding checkbox.
• In the Email Address field, enter the email address where messages should be archived.
• Click Submit

13.25. Configuring Voicemail Playback Order

• Click the Voice Mail tab
• Click the Options tab
• Check the Listen Newest Messages First checkbox to hear newer messages before older messages.
• Check the Priority Messages First checkbox to hear urgent messages before lower priority messages.
• Check the Unheard Messages First checkbox to hear new messages before messages that you have already heard.
• Click Submit

13.26. Conferencing

Meet-Me Conferencing lets you schedule a conference call and have callers join the call by dialing into a conference bridge.

13.27. Managing Meet-Me Conference Reservations

In order to use Meet-Me Conferencing, you must have a conference reservation

13.28. To Schedule A New Reservation

• Click the Conferencing tab
• Click the Meet-Me tab
• Click Add
• In the Subject field, enter a descriptive title or subject.
• Using the Date drop-downs, select the Month, Day and Year for the conference.
• Using the Time drop-downs, select the Hour and Minute for the conference start time. Note: Conference reservations are based upon the time zone configured for your account.
• Using the Length drop-downs, select the Hours and Minutes for the expected duration of your conference.
• In the Participants field, enter the number of conference ports you wish to reserve. Each party that will be dialing into the conference requires a port. If multiple parties will be sharing a speakerphone in a conference room, only a single port is required for the conference room.
• To schedule a recurring meeting:
• Enable the Recurring checkbox
• Select the appropriate Recurrence Type by selecting one of the radio buttons and configure the Recurrence Parameters using the drop-down menus
• Select the appropriate Recurrence End Date using the radio buttons and drop-down menus
• Click Check Availability
• If ports are available for the desired date(s) and time, click Save. Otherwise, click Back & Try Other Date/Time.
• Write down the Moderator ID, Guest ID and the Dial Access Number provided by the system

13.29. To Modify an Existing Reservation:

• Click the Conferencing tab
• Click the Meet-Me tab
• Navigate to the desired conference reservation
• Click the Edit function icon
• Change the relevant reservation information.
• Click Save

13.30. To Cancel an Existing Reservation:

• Click the Conferencing tab
• Click the Meet-Me tab
• Navigate to the desired conference reservation
• Click the Delete button for the relevant reservation. For a recurring reservation, click the Delete button to delete a single instance of the meeting. Click the Delete All Related Recurring Conferences to delete all instances of the meeting.

13.31. Joining a Meet-Me Conference

• Dial the Meet-Me Conferencing Bridge by dialing 522 or the Conference Bridge Access Number specified by your Service Provider.
• To enter as the moderator, enter the Moderator ID followed by the # key
• To enter as a guest, enter the Guest ID followed by the # key.
• Note: If you attempt to join the conference more than 5 minutes before the scheduled start time, you will be asked to try again later.

13.32. Adding Parties to a Meet-Me Conference

• Click the Conferencing tab
• Click the Join tab
• In the Conference ID field, enter the Moderator ID
• Click Go
• Click the Dial-Out tab
• Build the Dial-Out List of Participants
• To add participants from your Personal Directory, click Add Personal Attendees. Select the participant(s) and click Save.
• To add participants from your Corporate Directory, click Add Corporate Attendees. Select the participant(s) and click Save.
• To add other attendees, click Add Other. Enter the participant's information and click Save.
• Click Dial-Out. The Dial-Out panel will open at the bottom of the Voice Assistant.
• Click Dial to call the first participant. When the party answers, explain that you will be adding them to the conference.
• Click Add to Meet-me Conference to bridge them into the conference.
• Click Next to move to the next number in the dial-out list and repeat the process.

13.33. Managing a Meet-Me Conference

Within a Meet-Me Conference, the moderator can manage the call using the keypad on their phone or by using the Meet-Me Conference management panel of the Web Portal.

13.34. To Manage a Meet-Me Conference using the Phone:

• To Mute/Unmute All Participants, dial *5
• To Lock/Unlock the conference, dial *4. When a conference is locked, new participants will not be allowed to enter the call.
• To Disconnect All Participants and End the call, dial *7. All participants will be disconnected from the conference. If the moderator subsequently rejoins the call, participants will be able to rejoin the call as well.
• To Add Additional Ports to the Conference Reservation, dial *3.
• To Extend the Conference Reservation by an additional 15 minutes, dial *6.
• To Play the Roll Call, dial *2. The names of all participants will be recited.
• To Raise Hand for Attention, any participant may dial #8. To lower their own raised hand, any participant may dial #9.

13.35. To Manage a Meet-Me Conference using the GUI:

• Click the Conferencing tab
• Click the Join tab
• In the Conference ID field, enter the Moderator ID
• Click Go
• To extend the meeting beyond the scheduled duration, click the "+" icon, select the number of minutes to add to the meeting duration and click OK.
• To add additional ports to the conference reservation, click the Add People icon, select the number of ports to add and click OK.
• If one or more participants raises their hand during the conference by dialing #8, you can lower an individual hand by selecting the participant and clicking Hand Down. To lower all hands, click All Hands Down.
• To Mute All Participants, click Mute All.
• To Unmute All Participants, click Unmute All.
• To Mute a Participant, select the participant and click Mute.
• To Unmute a Participant, select the participant and click Unmute.
• To Hear a Participant's Recorded Name, select the participant and click Play Name. The participant's recorded name will only be audible to the moderator.
• To Play the Roll Call, click Play All Names. The number of participants and recorded names will be audible to all participants.
• To Change the Name associated with a participant in the Meet-Me Conference control, select the participant and click Change Name. To identify the participant, select the participant and click Play Name.
• To Drop a Participant, select the participant and click Drop.
• To Lock the conference, click Lock Conference. A Lock Icon will indicate that the conference is locked. When a conference is locked, new participants will not be allowed to enter the call.
• To Unlock the conference, click Unlock Conference.
• To End the conference, click End Conference. All participants will be disconnected. If the moderator subsequently rejoins the call, participants will be able to rejoin the call as well.

13.36. Call Management

Call Logs provide a historical record of recent inbound, outbound and missed calls.
• Click the Call Management tab
• Click the Logs tab

13.37. Navigating Call Log Entries

Call Logs are listed in tables. Tables may span multiple pages depending upon the number of log entries and the number of rows per table configured in your profile.

13.38. To Sort Call Log Entries:

• Click on any of the underlined field headings (e.g., Direction, Phone Number, Name, Date/Time, or Length) to sort the log entries by that field. An arrow icon will indicate which field is being used for sort. An arrow icon indicates the sort direction (e.g., ascending or descending). To change the sort direction, click the heading again.

13.39. To Browse Call Log Entries:

• Click First to skip to the first page of the table
• Click Next to skip to the next page
• Click Previous to skip to the previous page
• Click Last to skip to the last page
• Enter a page number into the Page field and press the Enter key on your keyboard to skip to a specific page.

13.40. Exporting Call Log Entries

You can export your call logs into a "Comma Separated Value (CSV)" file format that can be used by many spreadsheet applications.

13.41. To Export Call Log Entries

• Click the Call Management tab
• Click the Logs tab
• Click Export to CSV File
• In the File Download dialog, click Save, select a destination folder, enter a filename and click Save.

13.42. Find-Me

Find-Me enables your callers to locate you at a pre-defined group of numbers when you are away from your phone. Find-Me is a Ring No Answer condition that occurs when you fail to answer an inbound call at your business telephone. You can define one or more Find-Me profiles for use by different callers or at different times of day.

13.43. To Define a Find-Me Profile

• Click the Call Management tab
• Click the Find-Me tab
• Click Add
• Click Options
• In the Find-Me List Name field, enter a descriptive name for the Find-Me profile.
• Select either Sequential or Ring All as the Find-Me Strategy. Sequential means that each destination will be tried in order. Ring All means that all of the destinations will ring simultaneously until one of the destinations answers.
• Enable the Caller ID checkbox to show the original caller's Caller ID information at each Find-Me destination as opposed to showing the Caller ID information for your business phone.
• Click Save
• Add One or More Find-Me Locations to the profile
• Click Add
• In the Name field, enter a descriptive name for the destination (e.g., Home, Cell etc.)
• In the Phone Number field, enter the telephone number for the destination.
• Using the No Answer Timeout drop-down menu, set the number of seconds that the system will ring the destination. This is often used to limit the call attempt at a location to prevent an alternate voicemail system from answering the call.
• Using the Menu Timeout drop-down menu, set the number of seconds that the system will wait for the user to respond to the menu system after the call is answered. The menu response is used to avoid completing the call when the phone is answered by a voicemail system or answering machine.
• Click Save
• If you selected Sequential as the Find-Me strategy, adjust the order of the destinations using the up/down arrow function icons.
• Note: After defining one or more Find-Me profiles, you must activate Find-Me by assigning Find-Me as either a Default Call Treatment or as a Call Screening Treatment. See Call Treatments for further information.

13.44. Call Treatments

Call Treatments allow you to specify how inbound calls are treated. You can define a default call treatment that handles all inbound calls. You can also define custom call treatments for specific callers to handle these calls in a different manner than the default. For example, you might configure your default treatment to route calls normally during the day and to use Find-Me in the evening. Calls from your most important customers however, will be forwarded to your cell phone for personal handling at any time of day.

13.45. To Define the Default Call Treatment:

• Click the Call Management tab
• Click the Call Treatment tab
• Click the Edit functions icon associated with the Default Forwarding entry.
• You can configure either a Basic Default Treatment which handles all calls the same regardless of the day-of-week or time-of-day or an Advanced Default Treatment which can handle calls differently based upon day-of-week and/or time-of-day.
• To configure a Basic Default Treatment:
• Select a default call treatment using the Default Action drop-down menu: Disabled will ring your phone normally and route unanswered calls to your
• voicemail; Find-Me will ring your phone normally and route unanswered calls according to a Find-Me profile; Forward to Number will unconditionally forward all calls to an alternate extension or number; Forward When Busy / No Answer will ring your phone normally and will forward unanswered calls to a specified extension or number.
• Click Save
• To configure an Advanced Default Treatment:
• Click Advanced
• You can define special call treatments for up to three different time periods using Time of Day Action 1, Time of Day Action 2 and Time of Day Action 3.
• For each, select the Call Treatment Action from the drop-down menu and specify the days-of-week and times-of day that the action should be followed.
• Using the Default Action drop-down menu, select an action for calls received during any periods of time that aren't covered by Action 1, Action 2 or Action 3.
• Click Save

13.46. To Define a Custom Call Screening Treatment:

• Click the Call Management tab
• Click the Call Treatment tab
• Click Add
• In the Name field, enter a name for the call screening treatment.
• In the Incoming Number field, enter the telephone number for the caller from which calls should be screened.
• If desired, configure up to three different actions for calls received from the caller at different times. Do this by selecting the Time of Day Action used during the period and defining the day-of-week/time-of-day period the action is active.
• Using the Default Action drop-down menu, select an action for calls received from the caller during any periods of time that aren't covered by Action 1, Action 2 or Action 3.
• Click Save

13.47. Configuring your Out of Service Forwarding Number

In the event that your phone loses connectivity or power, your inbound calls are automatically routed to your voicemail. You can define an alternative Out of Service destination to have your calls forwarded in the event of an outage.
• Click the Call Management tab
• Click the Call Treatment tab
• Click Options
• In the OOS Forwarding Number field, enter an alternate extension or number where calls should be routed in the event of a loss of power or connectivity. Be sure to include the Outside Access Digit for external numbers.

13.48. Configuring Call Treatment Delay

The Call Treatment Delay determines how long your phone will ring before a No Answer condition is determined. By adjusting this value, you can change how long your phone will ring before calls are forwarded to voicemail or an alternate Ring No Answer condition is followed.
• Click the Call Management tab
• Click the Call Treatment tab
• Click Options
• Using the Call Treatment Delay drop-down menu, select the number of seconds before a Ring No Answer condition is determined.

13.49. Speed Dials

Depending upon the type of phone you have, you may be able to configure the speed dial buttons of your phone using the Web Portal.

13.50. To Create a New Speed Dial Button:

• Click the Call Management tab
• Click the Speed Dials tab
• Click Set Speed Dial Button
• Your phone will go off-hook. Follow the voice prompts to define the new speed dial button.

13.51. To Modify an Existing Speed Dial Button:

• Click the Call Management tab
• Click the Speed Dials tab
• Click the Edit functions icon associated with the Speed Dial Button you wish to modify.
• In the Name field, enter new descriptive text for the button (e.g., Dial Jason).
• In the Number field, enter the new telephone number for the button. For external numbers, be sure to include the Outside Access Digit before the area code or number.

13.52. To Delete an Existing Speed Dial Button:

• Click the Call Management tab
• Click the Speed Dials tab
• Click the Delete functions icon associated with the Speed Dial Button you wish to delete.

13.53. Options

The Remote Phone feature provides the capability to set up a remote phone to act as if it were the IP phone. When Remote Phone is active, click-to-dial rings the remote phone before dialing the desired party. Inbound calls simultaneously ring the business phone and the remote phone.
• Click the Options tab
• Click the Remote tab
• Enable the Remote User checkbox
• If desired, enable the Auto Enable When Phone OOS to have the system automatically enable the Remote Phone feature whenever your phone goes out of service due to a loss of connectivity or a loss of power.
• Enable the Enable Remote Caller ID to have the system display the original caller's Caller ID information on your remote phone instead of displaying the Caller ID of your own business phone.
• In the Remote Phone Number field, enter the telephone number for your remote phone. Be sure to include the Outside Access Digit for external numbers.
• Click Save

13.54. Reassigning Your Telephone Number and Profile to a New Phone

You can instantly reassign your telephone number and account to any other phone of the same type.
• Click the Options tab
• Click the Reassign tab
• Enter the MAC Address for the new phone
• Click Save

13.55. Changing Your Phone Password

• Click the Options tab
• Click the Password tab
• In the Current Password field, enter your current password.
• In the New Password field, enter your new password.
• In the Confirm Password field, enter your new password again.
• Click Submit

13.56. Changing Your Meet-Me Notification Type

• Click the Options tab
• Click the Profile tab
• Use the Meet-Me Conference Notification drop-down to select either iCalendar or Default Email Client.
• Click Submit

13.57. Installing the TAPI Module

The TAPI module enables you to use click-to-dial from within many TAPI-compliant personal information managers such as Microsoft Outlook.
To download and install the TAPI module:
• Click the Options tab
• Click the PC Integration tab
• Click Install TAPI Service Provider
• Note: Once installed, you will need to configure the module with the appropriate IP Address, telephone number and password. Contact your service provider for further information.

13.58. Voice Assistant

The Voice Assistant provides real-time call control capabilities using the web interface for point-and-click ease of use. Note that the Voice Assistant requires your web browser application to support ActiveX controls.

13.59. Launching the Voice Assistant

In order to use the Voice Assistant, you must have configured your Web Portal with the IP Address(es) specified by your service provider. If you haven't already done so, refer to the Configuring the Web Portal section of this Quick Reference Card.

13.60. To Launch Voice Assistant Automatically:

• Configure the Web Portal to "Launch VA at Startup". This will open the Voice Assistant whenever you log into your Web Portal. For more information, refer to the Configuring the Web Portal section of this Quick Reference Card.
• Log into your Web Portal

13.61. To Launch Voice Assistant Manually:

• Click the Call Control button which is available on any of the main tabs of the Web Portal.

13.62. Managing Incoming Calls

The Web Portal will provide a screen-pop to identify incoming calls and allow you to determine how incoming calls are handled.

13.63. Managing an Incoming Call:

• Click Answer the Call to answer the call. With an IP Phone, your phone will go off-hook in speakerphone mode and you will be connected to the calling party.
• Click Answer & Control the Call to answer the call and launch the Voice Assistant to manage the call. With an IP Phone, your phone will go off-hook in speakerphone mode and you will be connected to the calling party. With the
• Voice Assistant, you can manage the active call.
• Click Send to Voice Mail to forward the incoming call to your voicemail account.
• Click Ignore the Call to close the screen-pop window and prevent the caller from reaching your voicemail account. The caller will hear ring-tone until they hang up.
• Click Hold the Call to answer the call and place them on hold. The caller will hear "Please hold. Your call will be answered shortly" followed by music. To resume the held call, retrieve the held call using the standard procedure for held calls on your phone or press the Resume This Call button on the Voice Assistant.
• Click Call Later to send the caller to your voicemail account and add the caller to your Call Later List. Configure the reminder by entering the caller's name, telephone number and the number of minutes in which you wish to be reminded and click OK. When using this option, the caller will hear your Do Not Disturb voicemail greeting when they are forwarded to voicemail.
• Click Redirect the Call to forward the caller to one of the destinations on your Call Forward List. Note: You must pre-configure your Call Forward List in order to use this capability. See Configuring Your Call Forward List.

13.64. Managing an Active Call

Using the Voice Assistant you can manage active calls. When you have multiple active calls, select the call to manage from the list of active calls before choosing one of the following actions:
• Click Hold the Call to place the current call on hold. To retrieve the call, click Resume this Call. While on hold, the held party will hear music.
• Click End this Call to disconnect the call.
• Click Transfer the Call to transfer the call to another party. Enter the extension/phone number into the entry field or select a number from the drop-down menu.
• To Transfer with Consultation:
• Click OK to dial the 3rd-party and consult.
• To complete the transfer, click Complete Transfer.
• To Transfer without Consultation,
• Check the Immediate Transfer checkbox
• Click OK
• Click Start a Conference to create a conference call by adding a party to the current call.
• To Add the Party with Consultation:
• Enter the extension/phone number into the entry field or select a number from the drop-down menu.
• Click OK. The party will be dialed so that you can consult with them.
• Click Complete Conference to connect the party with the active call.
• To Add the Party without Consultation:
• Enter the extension/phone number into the entry field or select a number from the drop-down menu.
• Enable the Immediate Conference checkbox.
• Click OK. The party will be dialed and added to the conference when they answer.
• To Add Additional Participants:
• Click Add to the Conference
• Repeat the appropriate process to add the party with consultation or without consultation.
• To Drop a Participant:
• Select the Conference Call
• Click Show Conference List
• Select a Participant
• Click Remove. The selected party will be dropped from the conference call.
• To Leave the Conference:
• Select the Conference Call
• Click Leave the Conference. You will be disconnected from the conference, but the other participants will be able to continue speaking.
• Click Park the Call to park the call for retrieval from any extension. The system will transfer the call to a park extension and announce the park extension to you. To retrieve the call, dial the park extension from any phone.
• Click Make a New Call to place the current call on hold and start a new call.

13.65. Using Pickup

• To answer someone else's ringing phone, click Pickup a Ringing Call.
• To answer a specific extension, enter the extension number and click OK.
• To answer the extension that has been ringing the longest, click Group Pickup.
• NOTE: You can only pickup calls from extensions that are within your pre-defined Call Pickup Group.

13.66. Retrieving Voicemail

• Click Listen to Voicemail. Your phone will either ring or go off-hook to connect you to the voicemail system.

13.67. Do Not Disturb

• Click Turn On Do Not Disturb to enable Do Not Disturb or Turn Off Do Not Disturb to disable it.

13.68. Call Forwarding

• Click Forward To to configure Call Forwarding.
• Enter the desired extensions/phone numbers for each of the Call Forwarding types (i.e., Always, Busy, No Answer, Out of Service).
• Click OK

13.69. Managing the Call Later List

• Select Call Later List from the Options menu
• To Add a Call Later Entry:
• Click Add
• Enter the person's Name and Telephone Number.
• Select when you'd like to call the person back by selecting the # of minutes.
• Click OK
• To Edit a Call Later Entry:
• Select the entry from the Call Later List
• Click Edit
• Modify the desired information
• Click OK
• To Delete a Call Later Entry:
• Select the entry from the Call Later List
• Click Delete
• Confirm the deletion by clicking Yes.

13.70. Managing the Forward List

The Forward List contains all the destinations that are available in the drop-down menu for Call Redirection.
• Select Forward List from the Options menu
• To Add a Forward Destination:
• Click Add
• Enter the Name and Telephone Number for the forward destination.
• Click OK
• To Edit a Forward Destination:
• Select the entry from the Forward List
• Click Edit
• Modify the desired information
• Click OK
• To Delete a Forward Destination:
• Select the entry from the Forward List
• Click Delete
• Confirm the deletion by clicking Yes.

14. 9. Phone Basics

14.1. Setting the TFTP Address in your Cisco IP Phone 7960/7940

  1. Press the Settings button on your phone.
  2. Using the blue scroll button, press the down arrow until Option #3 'Network Configuration' and press the 'Select' Softkey, or press the number 3 on your dial pad.
  3. Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".
  4. Scroll down to Option #32, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.
  5. Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.
  6. Press the EDIT softkey and enter in 207*34*32*100
  7. Press the Validate softkey.
  8. Press the Save softkey.
  9. Press the Cancel softkey.
  10. Press the Save softkey
  11. At the bottom of the screen you should see "All changes Saved"

14.2. Setting TFTP address in your Cisco IP Phone 7961/7941

  1. Press the Settings button on your phone.
  2. Using the blue scroll button, press the down arrow until Option #2 'Network Configuration' and press the 'Select' Softkey, or press the number 2 on your dial pad.
  3. Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".
  4. Scroll down to Option #24, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.
  5. Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.
  6. Press the EDIT softkey and enter in 207*34*32*100
  7. Press the Validate softkey.
  8. Press the Save softkey.
  9. Press the Cancel softkey.
  10. Press the Save softkey
  11. At the bottom of the screen you should see "All changes Saved"

14.3. Converting Cisco 7960/40 IP Phone from DHCP to Static IP

Converting your Cisco 7940/60 from a DHCP (Dynamically Assigned IP Address) to a Static IP Address

  1. Press the Settings Button on your Phone
  2. Using the blue scroll button, press the down arrow until Option #3, "Network Configuration" or press the number 3 on your dial pad, and press the "Select" Softkey.
  3. Using the blue scroll button, press the down arrow until Option #30, "DHCP Enabled" or press the 30 on your dial pad.
  4. Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".
  5. Once you have unlocked the phone a "NO" softkey will appear. Press the NO Softkey.
  6. Scroll down to Option #32, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.
  7. Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.
  8. Press the EDIT softkey and enter in 207*34*32*100
  9. Press the Validate softkey.
  10. Scroll up to Option #6, "IP Address" or press 6 on your dial pad.
  11. Press the EDIT softkey and enter in your static IP address, using the * key for the period (.)
  12. Press the Validate softkey.
  13. Scroll down to Option #7, "Subnet Mask" or press 7 on your dial pad.
  14. Press the EDIT softkey and enter in your Subnet Mask, using the * key for the period (.)
  15. Press the Validate softkey.
  16. Scroll down to Option #9, "Default Router " or press 9 on your dial pad.
  17. Press the EDIT softkey and enter in your Default Router or Gateway IP Address, using the * key for the period (.)
  18. Press the Validate softkey.
  19. Press the Save softkey.
  20. Press the Cancel softkey.
  21. Press the Save softkey
  22. At the bottom of the screen you should see "All changes Saved"

14.4. Converting Cisco 7961/41 IP Phone from DHCP to Static IP

Converting your Cisco 7941/61 from a DHCP (Dynamically Assigned IP Address) to a Static IP Address

  1. Press the Settings Button on your Phone
  2. Using the blue scroll button, press the down arrow until Option #2, "Network Configuration" or press the number 2 on your dial pad, and press the "Select" Softkey.
  3. Using the blue scroll button, press the down arrow until Option #22, "DHCP Enabled" or press the 22 on your dial pad.
  4. Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".
  5. Once you have unlocked the phone a "NO" softkey will appear. Press the NO Softkey.
  6. Scroll down to Option #24, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.
  7. Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.
  8. Press the EDIT softkey and enter in 207*34*32*100
  9. Press the Validate softkey.
  10. Scroll up to Option #6, "IP Address" or press 6 on your dial pad.
  11. Press the EDIT softkey and enter in your static IP address, using the * key for the period (.)
  12. Press the Validate softkey.
  13. Scroll down to Option #7, "Subnet Mask" or press 7 on your dial pad.
  14. Press the EDIT softkey and enter in your Subnet Mask, using the * key for the period (.)
  15. Press the Validate softkey.
  16. Scroll down to Option #10, "Default Router " or press 10 on your dial pad.
  17. Press the EDIT softkey and enter in your Default Router or Gateway IP Address, using the * key for the period (.)
  18. Press the Validate softkey.
  19. Press the Save softkey.
  20. Press the Cancel softkey.
  21. Press the Save softkey
  22. At the bottom of the screen you should see "All changes Saved"

14.5. Converting Cisco 7960/40 IP Phone from Static to DCHP

Converting your Cisco 7940/60 from a Static IP Address to DHCP (Dynamically Assigned IP Address)

  1. Press the Settings Button on your Phone
  2. Using the blue scroll button, press the down arrow until Option #3, "Network Configuration" or press the number 3 on your dial pad, and press the "Select" Softkey.
  3. Using the blue scroll button, press the down arrow until Option #30, "DHCP Enabled" or press the 30 on your dial pad.
  4. Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".
  5. Once you have unlocked the phone a "YES" softkey will appear. Press the YES Softkey.
  6. Scroll down to Option #32, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.
  7. Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.
  8. Press the EDIT softkey and enter in 207*34*32*100
  9. Press the Validate softkey.
  10. Press the Save softkey.
  11. Press the Cancel softkey.
  12. Press the Save softkey
  13. At the bottom of the screen you should see "All changes Saved"

14.6. Converting Cisco 7961/41 IP Phone from Static to DCHP

Converting your Cisco 7941/61 from a Static IP Address to DHCP (Dynamically Assigned IP Address)

  1. Press the Settings Button on your Phone
  2. Using the blue scroll button, press the down arrow until Option #2, "Network Configuration" or press the number 3 on your dial pad, and press the "Select" Softkey.
  3. Using the blue scroll button, press the down arrow until Option #22, "DHCP Enabled" or press the 22 on your dial pad.
  4. Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".
  5. Once you have unlocked the phone a "YES" softkey will appear. Press the YES Softkey.
  6. Scroll down to Option #24, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.
  7. Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.
  8. Press the EDIT softkey and enter in 207*34*32*100
  9. Press the Validate softkey.
  10. Press the Save softkey.
  11. Press the Cancel softkey.
  12. Press the Save softkey
  13. At the bottom of the screen you should see "All changes Saved"

14.7. Placing calls on your Cisco 7960/40 Series IP Phone

Making an External Call

Several options exist for you to make an external call from your telephone. You may use any of the following options: the handset (traditional), the speakerphone, or the keypad (direct dialing).


…using the Handset

  1. Lift the handset.
  2. Press 9 (or the digit that is required to access an outside line).  An outside line is automatically selected.
  3. Dial the desired number, including “1” and the area code, if required.
…using the Speakerphone

  1. Press the SPEAKER button.
  2. Press 9 (or the digit that is required to access an outside line).  An outside line is automatically selected.
  3. Dial the desired number, including “1” and the area code, if required.
…using the Keypad

  1. Press 9 (or the digit that is required to access an outside line)
  2. Dial the desired number, including “1” and the area code, if required.
  3. Press the Dial Soft Key, Pick up the Handset, or Press the Speaker button to initiat the call.

14.8. Quick Guide for Cisco 7940/60 IP Phone

Please Download the attached document for a Quick Guide.

14.9. Quick Guide for Cisco 7905/12 IP Phone

14.10. Setting up your Phone at a remote location 7940/7960

Setting Up your Pressone Phone at a Remote Location

 

 

Support of home users.

One of the benefits of PressONE's Hosted IP-PBX solution is that you can take your phone virtually anywhere and be connected to your organization's telephone network. There are, however, a few things that you need to be aware of when connecting to a network that is not managed by PressONE. This guide will instruct users connect their phones to home network.

***NOTE***
Because not every home network is set up the same way, please use this guide with caution and contact your Network Admin if you have any question about the way your home router is set up. PressONE will not be responsible for any configuration changes or hardware errors that occur when using this guide.

Things that you will need:

1.       An internet connection

2.       Broadband Router with switch/LAN Ports (can be found at any electronics store)

3.       Your Phone and power brick

4.       Ethernet cables

 

 

The first thing that you need to do is connect all the wires. 

1.        Connecting to the router to the modem. 

a.       Normally, the modem is what the ISP provides you.  Sometimes, however, the ISP provides a modem+router in one device.  If that is the case you will not need an additional router. Verizon FIOS is an example of such a service.

Please let your customer service representative know what type of Service Type you have, if you encounter any issues.

b.      If you have a Cable modem, it is likely that you just have a modem and therefore require the use of a router.  Take the Ethernet cable supplied with the router or the modem and plug one end into the Ethernet jack on the modem and the other to the “WAN” or INTERNET port on your router. 

2.       Connecting your phone to the Router.

a.       On the back of your cisco IP phone, you will see two Ethernet ports.  One states “10/100 PC” and the other states “10/100 SW”. 

b.      Take another Ethernet cable and plug in one side to one of the four ports on your router’s LAN ports. These four ports are known as switch ports.  Plug the other side of the Ethernet cable into the 10/100 SW port on the back of the phone.

c.       If you have a PC as well that you would like to connect, you may either plug the Ethernet cable from your computer  to the 10/100 PC port on the back of the phone or, plug it directly into one of the four ports on the back of the router, like you did with the phone.

3.       Plug in the power source.

The first step that you need to do after plugging in the phone  is verify that your phone is setup to get an IP Address from your Router.  Follow the steps below if you have a 7940 or 7960.

1.       Press the Settings Button on your Phone

2.       Using the blue scroll button, press the down arrow until Option #3, "Network Configuration" or press the number 3 on your dial pad, and press the "Select" Softkey.

3.       Using the blue scroll button, press the down arrow until Option #30, "DHCP Enabled" or press the 30 on your dial pad.

4.       Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".

5.       Once you have unlocked the phone a "YES" softkey will appear. Press the YES Softkey.

6.       Scroll down to Option #32, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.

7.       Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.

8.       Press the EDIT softkey and enter in 207*34*32*100

9.       Press the Validate softkey.

10.   Press the Save softkey.

11.   Press the Cancel softkey.

12.   Press the Save softkey

13.   At the bottom of the screen you should see "All changes Saved"

 

 

Follow the steps below if you have a 7941, 7961, 7970, or 7971

1.       Press the Settings Button on your Phone

2.       Using the blue scroll button, press the down arrow until Option #2, "Network Configuration" or press the number 2 on your dial pad, and press the "Select" Softkey.

3.       Using the blue scroll button, press the down arrow until Option #22, "DHCP Enabled" or press the 22on your dial pad.

4.       Press * * # on your dial pad. This will unlock the phone so you can edit the settings of the phone. To verify that you have successfully unlocked the phone, look at the top right corner of the screen and see a pad lock that is "unlocked".

5.       Once you have unlocked the phone a "YES" softkey will appear. Press the YES Softkey.

6.       Scroll down to Option #24, "Alternate TFTP" and verify that it says YES. If it does not say YES, press the YES Softkey.

7.       Scroll up to Option #8, "TFTP Server 1" or press 8 on your dial pad.

8.       Press the EDIT softkey and enter in 207*34*32*100

9.       Press the Validate softkey.

10.   Press the Save softkey.

11.   Press the Cancel softkey.

12.   Press the Save softkey

13.   At the bottom of the screen you should see "All changes Saved"

 

Once these steps have been completed your phone should register with the network and log in.

Other considerations: 

If your router has an SPI (Stateful Packet Inspection) firewall feature, make sure it is disabled.

If you have any issues with one way audio or connectivity issues, please make sure that you allow all traffice from your network to ours on IP Address 207.34.32.100.  This would normally be entered in your firewall rules section of your router or firewall.

 

If you have any questions or comments, please call 718-360-1234, option 2 or email helpdesk@pressone.net

 

 

 

15. Console Assistant

15.1. Logging in to Console Assistant

• Open the Console Assistant application
• In the Phone Number field, enter your complete telephone number.
• In the Phone Password field, enter your password. Note: Your Console Assistant password is the same as your Web Portal/Phone password.
• If you want Console Assistant to remember your login credentials the next time you run the program, enable the Auto-login checkbox.
• If this is the first time that you've run the Console Assistant, you will also need to configure the following information. You may need to expand the login window using the expand button to the right of the login button to configure these.
• In the Call Agent A and Call Agent B (IP Address) fields, enter the IP Addresses for the service provider's call agents.
• In the DB Agent (IP Address) fields, enter the IP Address for the service provider's database agent.
• If your service provider instructs you to do so, enable the SSL checkbox.
• Click Login

15.2. Answering Incoming Calls

As incoming calls are received, they are displayed in the Call Control panel and highlighted in Yellow (Ringing).

15.3. To Answer an Incoming Call:

• If there is more than one incoming call, select the call in the Call Control Panel.
• Click the Answer Call button (F2).
• The call state will change to Green (Active) to indicate it is the active call.

15.4. To Place an Incoming Call Immediately on Hold:

• If there is more than one incoming call, select the call in the Call Control Panel.
• Click the Hold the Call button (F4).
• The call state will change to Blue (Held) to indicate the call is on hold.

15.5. To Redirect an Incoming Call:

• If there is more than one incoming call, select the call in the Call Control Panel.
• Click the Redirect Call To button
• Select where to redirect the call:
• To redirect the call to another number, select the Redirect to Number radio button and either select a previous number from the
• drop-down menu or enter a telephone number or extension number. When redirecting to an external number, it is not necessary to use the Outside Access Digit.
• To redirect the call to Virtual Ring, select the Redirect to Virtual Ring radio button. Virtual Ring will continue to play ring-back tone for the caller, but the call will never be answered or go to voicemail. To remove someone from the Virtual Ring List, use Settings.
• To redirect the call to Voicemail, select the Redirect to Voice Mail radio button
• Click OK
NOTE: If incoming calls get answered by voicemail before you can answer them, you might increase your Call Treatment Delay using the Web Portal.

15.6. Making a New Call

• Click the Make a New Call button
• Select the line to use for the outgoing call
• Select the destination from the drop-down menu or enter a telephone number or extension number. When dialing an external number, it is not necessary to use the Outside Access Digit.
• Select the type of call to make:
• Regular call - Dials the recipient
• Intercom call - Initiates an intercom call to the recipient. If the recipient's phone is intercom-capable, it will notify the recipient of the incoming intercom with a beep and place their phone into speakerphone mode. If the recipient's phone is not intercom-capable, it will dial the recipient as a regular call. Note that intercom calls placed to external numbers will be treated as regular calls.
• This call is urgent - The recipient will be alerted of the urgency of this call with a unique ring tone/cadence. The recipient's call log will reflect the call as urgent. If voicemail answers, any voicemail message left will be marked urgent. Note that urgent calls placed to external numbers will be treated as regular calls.
• Don't show Caller ID - Dials the recipient without sending your Caller ID information to the recipient.
• Click OK

15.7. Managing an Active Call

While on an active call, the Call Control panel enables you to manage the call a variety of ways:

15.8. To Place the Call on Hold:

• Click the Hold the Call button (F4)

15.9. To Disconnect the Call:

• Click the End the Call button (F3)

15.10. To Transfer the Call to Another Number:

• Click the Transfer button
• Select the transfer destination from the drop-down menu or enter a telephone number or extension number. When transferring to an external number, it is not necessary to use the Outside Access Digit.
• Select the type of transfer using one of the radio buttons:
• Immediate Transfer - connects the caller to the recipient without conferring with the recipient.
• Supervised Transfer - transfers the caller with supervision. After conferring with the recipient, click Complete Transfer to connect the two parties. To cancel the transfer, disconnect the second call and click Resume to retrieve the caller from hold.
• Priority Transfer (Intercom) - connects the caller to the recipient's intercom. The recipient's phone will beep to indicate that an intercom call is being received.
• Voicemail Transfer - transfers the caller directly into the recipient's voice mailbox.
• Click OK

15.11. To Conference in a 3rd-Party:

• Click the Conference button
• Select the 3rd-party telephone number either by choosing a previous number from the drop-down menu or by entering a telephone number or extension. When conferencing with an external number, it is not necessary to use the Outside Access Digit.
• To initiate the conference immediately without conferring with the 3rd-party, enable the Immediate Conference checkbox.
• Click OK.
• If Immediate conference was not selected, a new call be initiated to the 3rd-party to allow for consultation. After consulting with the 3rd-party, click the
• Complete Conference button to join the calls together. To cancel the conference, click the End this Call button and then resume the original call from hold.
• While the conference is in progress, you may place the conference on hold or leave the conference and allow the other parties to continue in the conference. If you place the call on hold, music-on-hold will be disabled so the other parties may continue uninterrupted.

15.12. To Park the Call:

• Click the Park the Call button (F5)
• A pop-up window will notify you of the call park extension where the call was parked.
• Click OK

15.13. To Add the Caller to the Virtual Ring List

• Click Add Caller to Virtual Ring
• A pop-up window will confirm the addition.
• Click OK
• Note: Once a caller has been added to the Virtual Ring list, you will no longer be alerted of attempted calls from the caller. The caller will hear ring-back tone but your phone will not ring and your voicemail will not pickup the call. To remove someone from the Virtual Ring List, use Settings.

15.14. Do Not Disturb

To Change Your Do Not Disturb Setting:
• Click the Toggle DND button in the Call Control Panel
• When Do Not Disturb is enabled a visual Do Not Disturb indicator will illuminate at the bottom of the Call Control panel.

15.15. To Pickup A Call From Another Phone:

• Click the Pickup Call button in the Call Control Panel
• Select which of your lines to use with the drop-down menu
• To pickup a call for a specific phone, enter the extension number into the Ringing Phone textbox and click OK.
• To pickup the phone that has been ringing the longest, click Group Pickup.

15.16. Redial

To Redial a Recent Number:
• Click the Redial button in the Call Control Panel
• Select the recent number to dial using the drop-down menu

15.17. Show Lines

To See the Status of Your Own Lines:
• Click Show Lines in the Call Control Panel

15.18. Notes

To Make Notes About a Call:
• Select the Call in the Call Control Panel
• Click the Notes button
• Enter a brief note about the call
• Click OK

15.19. Monitoring Phones

The Phones Panel allows you to monitor the real-time state of any phone in the company, regardless of location. If desired, multiple Console Assistants may be configured to monitor the same set of phones or different sets of phones.

15.20. To Add a Phone to the Phones Panel:

• Select the Phone in the Directory Panel
• Click the Add to Phones button

15.21. To Remove a Phone from the Phones Panel:

• Select the phone in the Phones Panel
• Click Remove

15.22. To Sort the Phones Panel:

• Click one of the following Sort By buttons in the Phones Panel: Extension, Name, Call State, Phone State. To toggle the sort direction between ascending and descending, click the same button again.
• To view more phones, you might choose to hide the Sort Bar by clicking the close button at the far-right of the Sort Bar or by right-clicking in the Phones Panel and de-selecting Show Sort Bar.
• If the Soft Bar is already hidden, you can reveal it by right-clicking in the Phones Panel and selecting Show Sort Bar.

15.23. To Transfer an Active Call Using the Phones Panel:

• Select the desired destination of the transfer
• Click the Transfer button in the Phones Panel
• Select the type of transfer:
• Immediate Transfer
• Supervised Transfer
• Priority Transfer (Intercom)
• Voicemail Transfer
• Click OK

15.24. To Camp a Call onto a Busy Phone:

• Select the desired destination of the Camp-On
• Click the Camp-On button in the Phones Panel
• If desired, enable the Supervised Transfer checkbox
• Click OK

15.25. To Get Details About a Phone:

• Select the desired phone in the Phones Panel
• Click the Details button

15.26. To Prioritize Phones:

• Select the desired phone in the Phones Panel
• Right-click in the Phones Panel
• Enable or disable Mark as VIP
• Once phones have been prioritized, the Phones Panel can be further organized by right-clicking in the Phones Panel and enabling either List VIPs First or List VIPs Only.

15.27. Other Phone Panel Options:

• Right-click and select Show Last Name First to change the name display.
• Right-click and select Hide Names to show only the extension number.
• Right-click and select Hide Invalid Phones and/or Hide Out of Service Phones to hide inactive phones.
• Right-click and choose the display size using the Phone Entry size sub-menu.
• Right-click and toggle Show Color Legend to hide/show the legend.

15.28. Directory

The directory provides contact information for every member of your organization regardless of their location.

15.29. To Dial a Contact:

• Double-click a contact entry in the Directory Panel
• Select the call type:
• Regular Call
• Intercom Call
• This Call is Urgent
• Don't Show Caller ID
• Click OK

15.30. To Sort the Directory:

• Click one of the column headers.
• To toggle between ascending and descending sort order, click the same header again.

15.31. To Search for a Contact:

• Right-click in the Directory Panel and enable Show Search Bar, if not already visible.
• Enter the search text in the Search For field
• Select the Search Fields using the drop-down menu
• Click Find

15.32. To View Details for a Contact:

• Right-click a contact entry and select Phone Details...
• Click OK when finished.

15.33. To Change/Update Details for a Contact:

• Right-click a contact entry and select Edit Directory Entry
• Change any of the fields with a white textbox (i.e., Cellular, Fax, Home, Office, Pager)
• Click OK

15.34. Voicemail/Logs

The VM/Logs Panel allows you to review anyone's voicemail or call logs if they've provided you with their phone password.

15.35. To Add a Phone to the VM/Logs Panel:

• Select the desired person in the Directory Panel
• Click the Add-to VM/Logs button in the Directory Panel

15.36. To Review an Individual’s Voicemail or Call Logs:

• Double-click the Phone Extension in the VM/Logs Panel
• If this is the first time accessing this individual's records, enter their password and click OK.
• To review their Call Logs, click Call Log
• To review their new Inbox messages, click VM Inbox. Select a message and use the Voicemail Controls (i.e., Play, Pause, Stop, Rewind and Fast Forward) to hear the message through the speakers on your PC.
• To review their saved messages, click VM Saved. Select a message and use the Voicemail Controls (i.e., Play, Pause, Stop, Rewind and Fast Forward) to hear the message through the speakers on your PC.
• To delete a call log entry or voicemail, select the item and click Delete Record or Delete Message. NOTE: Once deleted, these call log entries and/or voicemail messages will no longer be available for the user.

15.37. QuickDial

The QuickDial Panel allows you to maintain a list of most-often called numbers.

15.38. To Add a Quick Dial:

• Click Add
• Enter the Name and Number for the Quick Dial
• Click OK

15.39. To Dial a Quick Dial:

• Select the Quick Dial entry
• Click Dial
• Select the call type: Regular Call, Intercom Call, This Call is Urgent, Don't Show Caller ID
• Click OK

15.40. To Edit a Quick Dial:

• Select the Quick Dial entry
• Click Edit
• Edit the Name and Number for the Quick Dial
• Click OK

16. Music On Hold

16.1. Music On Hold Options

17. M6 Admin

17.1. M6 Admin Installation Instructions