HomePressONE Customer KnowledgeBaseConsole AssistantTo Place an Incoming Call Immediately on Hold:

15.4. To Place an Incoming Call Immediately on Hold:

• If there is more than one incoming call, select the call in the Call Control Panel.
• Click the Hold the Call button (F4).
• The call state will change to Blue (Held) to indicate the call is on hold.

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