Home → PressONE Customer KnowledgeBase → Web Portal User Guide → Using Pickup
• To answer someone else's ringing phone, click Pickup a Ringing Call.
• To answer a specific extension, enter the extension number and click OK.
• To answer the extension that has been ringing the longest, click Group Pickup.
• NOTE: You can only pickup calls from extensions that are within your pre-defined Call Pickup Group.