HomePressONE Customer KnowledgeBaseCisco 7940/7960 User ManualCall Waiting with ID Manager

9.83. Call Waiting with ID Manager

Call Waiting with ID Manager allows you to handle call waiting calls without interrupting an existing call.
When a call waiting call arrives, you can:
• Put the existing call on hold and answer the new call.
• Press 1 to send the new call waiting call to voicemail.
• Press 2 to send a "Please Hold. Your call will be answered shortly" announcement to the new caller.
• Press 3 to send a "Not Available. Please try your call again later" announcement to the new caller.
Call Waiting with ID Manager is only available for call waiting calls that arrive on the same line. If you have appearances of multiple phone numbers on your phone, calls arriving on different numbers will not have this capability.

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