Home → PressONE Customer KnowledgeBase → Console Assistant → To Review an Individual’s Voicemail or Call Logs:
• Double-click the Phone Extension in the VM/Logs Panel
• If this is the first time accessing this individual's records, enter their password and click OK.
• To review their Call Logs, click Call Log
• To review their new Inbox messages, click VM Inbox. Select a message and use the Voicemail Controls (i.e., Play, Pause, Stop, Rewind and Fast Forward) to hear the message through the speakers on your PC.
• To review their saved messages, click VM Saved. Select a message and use the Voicemail Controls (i.e., Play, Pause, Stop, Rewind and Fast Forward) to hear the message through the speakers on your PC.
• To delete a call log entry or voicemail, select the item and click Delete Record or Delete Message. NOTE: Once deleted, these call log entries and/or voicemail messages will no longer be available for the user.