HomePressONE Customer KnowledgeBaseWeb Portal User GuideTo Define a Find-Me Profile

13.43. To Define a Find-Me Profile

• Click the Call Management tab
• Click the Find-Me tab
• Click Add
• Click Options
• In the Find-Me List Name field, enter a descriptive name for the Find-Me profile.
• Select either Sequential or Ring All as the Find-Me Strategy. Sequential means that each destination will be tried in order. Ring All means that all of the destinations will ring simultaneously until one of the destinations answers.
• Enable the Caller ID checkbox to show the original caller's Caller ID information at each Find-Me destination as opposed to showing the Caller ID information for your business phone.
• Click Save
• Add One or More Find-Me Locations to the profile
• Click Add
• In the Name field, enter a descriptive name for the destination (e.g., Home, Cell etc.)
• In the Phone Number field, enter the telephone number for the destination.
• Using the No Answer Timeout drop-down menu, set the number of seconds that the system will ring the destination. This is often used to limit the call attempt at a location to prevent an alternate voicemail system from answering the call.
• Using the Menu Timeout drop-down menu, set the number of seconds that the system will wait for the user to respond to the menu system after the call is answered. The menu response is used to avoid completing the call when the phone is answered by a voicemail system or answering machine.
• Click Save
• If you selected Sequential as the Find-Me strategy, adjust the order of the destinations using the up/down arrow function icons.
• Note: After defining one or more Find-Me profiles, you must activate Find-Me by assigning Find-Me as either a Default Call Treatment or as a Call Screening Treatment. See Call Treatments for further information.

This page was: Helpful | Not Helpful