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13.64. Managing an Active Call

Using the Voice Assistant you can manage active calls. When you have multiple active calls, select the call to manage from the list of active calls before choosing one of the following actions:
• Click Hold the Call to place the current call on hold. To retrieve the call, click Resume this Call. While on hold, the held party will hear music.
• Click End this Call to disconnect the call.
• Click Transfer the Call to transfer the call to another party. Enter the extension/phone number into the entry field or select a number from the drop-down menu.
• To Transfer with Consultation:
• Click OK to dial the 3rd-party and consult.
• To complete the transfer, click Complete Transfer.
• To Transfer without Consultation,
• Check the Immediate Transfer checkbox
• Click OK
• Click Start a Conference to create a conference call by adding a party to the current call.
• To Add the Party with Consultation:
• Enter the extension/phone number into the entry field or select a number from the drop-down menu.
• Click OK. The party will be dialed so that you can consult with them.
• Click Complete Conference to connect the party with the active call.
• To Add the Party without Consultation:
• Enter the extension/phone number into the entry field or select a number from the drop-down menu.
• Enable the Immediate Conference checkbox.
• Click OK. The party will be dialed and added to the conference when they answer.
• To Add Additional Participants:
• Click Add to the Conference
• Repeat the appropriate process to add the party with consultation or without consultation.
• To Drop a Participant:
• Select the Conference Call
• Click Show Conference List
• Select a Participant
• Click Remove. The selected party will be dropped from the conference call.
• To Leave the Conference:
• Select the Conference Call
• Click Leave the Conference. You will be disconnected from the conference, but the other participants will be able to continue speaking.
• Click Park the Call to park the call for retrieval from any extension. The system will transfer the call to a park extension and announce the park extension to you. To retrieve the call, dial the park extension from any phone.
• Click Make a New Call to place the current call on hold and start a new call.

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