Home → PressONE Customer KnowledgeBase → Cisco 7940/7960 User Manual → To Answer a Queue Call
• When a Queue Call is routed to your phone, the phone will ring and the display will indicate an incoming call on the line appearance associated with the queue.
• Press the line button associated with the desired queue call. If you simply lift the handset, you will activate your primary line appearance, not the Queue line.
• When finished talking to the caller, simply hang up and wait for the next call.