Home → PressONE Customer KnowledgeBase → Console Assistant → To Place an Incoming Call Immediately on Hold:

16.4. To Place an Incoming Call Immediately on Hold:

• If there is more than one incoming call, select the call in the Call Control Panel.
• Click the Hold the Call button (F4).
• The call state will change to Blue (Held) to indicate the call is on hold.

This page was: Helpful | Not Helpful

← 16.3. To Answer an Incoming Call: 16.5. To Redirect an Incoming Call: →